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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,212 Reviews

3,212 Reviews of Regal Kia Lakeland - Service Center

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October 22, 2021

Very nice people to deal with. I wouldl highly recommend them to others. Very pleasant exprrience ovetall. More

by co8sand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina
Oct 25, 2021 -

Regal Kia Lakeland responded

Thank you

October 22, 2021

Russell in the Body Shop was very courteous, respectful and very informative. My car looks like new again. More

by mebtitus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Regal Kia Lakeland responded

thank you

October 21, 2021

Jonathan did an amazing job service was great! I would definitely recommend anyone to go to Kia Lakeland More

by jessica_adams7788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson
Oct 25, 2021 -

Regal Kia Lakeland responded

Thank you Jessica

October 21, 2021

There was constant communication with the dealership and they did a fantastic job I knew what the spec price and when my car will be ready More

by hercules.stancil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Regal Kia Lakeland responded

Thanks for choosing Regal!

October 20, 2021

Kelsey is outstanding. She got me in for an oil change immediately, and I was out of there is less than hour. More

by gregbryant7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis Aviles Retama, Kelsey Johnson
Oct 21, 2021 -

Regal Kia Lakeland responded

That's awesome, happy we could help!

October 20, 2021

The service staff is friendly. Service advisor Kelsey was awesome as usual. Job done fast within the time quoted. More

by markydoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 20, 2021 -

Regal Kia Lakeland responded

Thanks!

October 20, 2021

Kelsey is the best... Very informal and attentive...truly cares for customer satisfaction and happiness More

by Darriouswise.sr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 20, 2021 -

Regal Kia Lakeland responded

Thank you, we agree, Kelsey is pretty great! see you next time :)

October 20, 2021

Shuttle service offered and was very professional. Misty was very helpful and I appreciated her patience with me More

by NEKITTATOMBERLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female shuttle driver
Oct 20, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

October 20, 2021

Warranty service stuff is alright, out of service very expensive. They mis diagnosed s problem that would have cost me 2500$, and which i redolved myself for nothing More

by Elisseperez01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan May
Oct 20, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback.

October 19, 2021

I think your advisor needs more training in customer service & billing issues ie inspection fee More

by LSVENDSEN103999999
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica oneal
Oct 20, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, Jeremy is a new employee we will bring this to managements attention.

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