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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,115 Reviews

3,115 Reviews of Regal Kia Lakeland - Service Center

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August 26, 2021

Couldn't have been better What more could I have said. Good Goood Great Yea Great GREAT GREAT GOOD GREAT SUPER EXCELLENT GREAT THANK YOU More

by PLARVRE007
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juistine
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

August 26, 2021

Welcomed, assisted immediately, provided with a shuttle to and from home while waiting, and Jeremy had everthing in order for me to pay and leave. More

by readerofbooks807
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

August 26, 2021

The overall experience was alright but they didn't do everything they was suppose to do.fkr insist they didn't top off the windshield washer fluid because the service light for it came on right after we More

by veronica41177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

August 25, 2021

I was greeted as soon as I arrived, took my info and I was inside having coffee in under 5 min. Window tint took about an hour and 10 mins, way, way under what I was told originally. More

by wdwrafters
Recommend Dealer
Yes
Employees Worked With
I don’t really know who it was with the mask on! ??
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

August 25, 2021

Communication was terrible. And for a warranty issue I did not get a loaner vehicle until a month and a day after my car had been in the shop. I was originally told that it would only be a few days, it tu More

by Scubakat1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 11, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, we will have management look into this and address.

August 24, 2021

They got me in fast, got the work done, and got me out fast. They even washed my car. Too bad they are no longer vacuuming the carpet! More

by Happyleasor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Regal Kia Lakeland responded

Unfortunately, we stopped vacuuming every car to help speed up the process. But ask your Service Advisor next time we can still do it!

August 24, 2021

Quick service, attentive and communicated status well regarding where in process we were and how much longer the anticipated service would take to complete. Tried Regal due to being disappointed in deale More

by LUV2RACE63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 25, 2021 -

Regal Kia Lakeland responded

We are glad you came to our dealership to give us a try, looking forward to seeing you next time :)

August 23, 2021

Excellent customer service Kelsey is the best! Customer service before did not fix the problem. However, when I explained to Kelsey, she took care of it. More

by MUNKELBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Aug 23, 2021 -

Regal Kia Lakeland responded

We apologize that it took 2 times, but sure are glad Kelsey was able to help. Drive safe :)

August 20, 2021

It was a pleasant visit to get my oil change and vehicle checked. Jeremy was great about keeping me informed and updated. Will absolutely be coming back for future maintenance. More

by Dmitri.smith22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Aug 23, 2021 -

Regal Kia Lakeland responded

Thank you, we look forward to seeing you next time!

August 20, 2021

I was kept up to date on everything. I was treated with respect and manners. The job was completed quickly with frequent updates. He did a great job More

by DAYDREAM_62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy or something like that service dept
Aug 23, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback!

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