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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,113 Reviews

3,113 Reviews of Regal Kia Lakeland - Service Center

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August 19, 2021

Regal has been our sales and service dealer of choice for over 10 years. Jorge is the best service advisor we have ever had period. More

by LEEBERT24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Regal Kia Lakeland responded

10 years!?! That's awesome, thank you for trusting us with your vehicle needs.

August 19, 2021

My service was fast and i ask for a computer check as i was having electrical problem. Not but a few min later maybe 15 altogether, i was told my car was ready and that it was my battery. And NO CHARGE! More

by Nurse4jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 23, 2021 -

Regal Kia Lakeland responded

That's the best possible news!! Glad we could help

August 19, 2021

KIA Service is the BEST! Always friendly and great service with a smile. The team is reliable and trustworthy. Always confident work is done right. More

by Neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 23, 2021 -

Regal Kia Lakeland responded

Thank you for trusting us with your vehicle!

August 19, 2021

They have some of the nices people,a very clean waiting room and people that keep you informed about your vehicle. And always tell you if more has to be done on your vehicle and also let you know what it's More

by NT5151
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan May, Mario Medina, Kelsey Johnson, Alondra Sandoval
Aug 23, 2021 -

Regal Kia Lakeland responded

Thank you!! We look forward to seeing you again next time :)

August 18, 2021

I came in for an oil change and was in & out in less than an hour! I was very surprised because I normally wait around 2-3 hours. More

by kaitlynburton0827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Aug 18, 2021 -

Regal Kia Lakeland responded

We are always trying to improve our times like a pit crew :) See you next time

August 18, 2021

They always make me feel welcome and great as a customer. Great customer service, and fast with every service. I am highly blessed to be a Kia customer! More

by Lilydonuts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Regal Kia Lakeland responded

We are highly blessed that you are our KIA Customer! Thank you so much

August 18, 2021

The person I worked with was very courteous and respectful. He kept me updated on the progress of my repairs. He did remind me of a recall that needed to be fixed. More

by hchum911
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
Aug 24, 2021 -

Regal Kia Lakeland responded

Thanks for the feedback!

August 18, 2021

Came in to have windows tinted. When I arrived I found out that the window tinter was not available, had a family emergency. Appointment was rescheduled. But, I also had ordered a pair of window vent viso More

by wdwrafters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Estrada, Stan May
Aug 23, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback, & we apologize for the inconvenience caused by the window tinter being absent.

August 18, 2021

Misty's customer service was well above and beyond her duties..... Best customer service I have ever had since I started getting my car services at Regal Kia More

by MZLADI2u1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Regal Kia Lakeland responded

Thank you, we agree, Misty is pretty spectacular!

August 18, 2021

Able to get me in quickly though I didn’t have appointment. Service completed quickly and informed me what to expect needed at next service interval More

by MDHELMMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Regal Kia Lakeland responded

Looking forward to seeing you again next time :)

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