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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,113 Reviews

3,113 Reviews of Regal Kia Lakeland - Service Center

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August 17, 2021

Great service! Misty was professional and provided me with updates throughout my service. She valued my time and was clear and precise with the techs report. I thank you for being so efficient! More

by Delong1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

August 17, 2021

Car was taken in at the appointed time. The waiting room is comfortable and provides refreshments. We were kept updated on the progress and the work was done quickly and correctly. More

by RLindblom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Just the way a service visit should be! See you next time :)

August 17, 2021

It takes me over an hour to get to your dealership. But I don’t mind. Very happy with the fabulous staff & they are great about letting me know the progress on my car. Waiting area is good & always clean More

by dotty516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for making the extra trip for us!

August 17, 2021

Very satisfied with KIA service center. FAST & friendly. Jorge explained everything that needed to be done and gave me options. Very much appreciated. Thank you. More

by BETH.HUNTZINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

August 17, 2021

Caring and fast service friendly staff very courteous to customers and they treat you like family they finish our vehicle early than we expected waiting area was great. More

by mikewaylon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you!

August 17, 2021

Mario was excellent and professional. He got the issue fixed and we were out of there in no time….even on a Saturday! The entire service department is great. More

by tmak2830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you!!

August 16, 2021

As soon as I drove up the outside staff welcome me and direct me to the inside office the staff was kind and helpful we my needs. More

by Golf1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

Happy to hear! See you next time :)

August 16, 2021

We are so satisfied, they are so help, his worker are very friendly and attentive.one of them is George at services department.looking forward to see ya again. More

by NELLYLAU66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Regal Kia Lakeland responded

We look forward to it as well, see you next time :)

August 16, 2021

Jeremy Mahr was very acknowledgeable and helpful. He answer every question I had for him. I will definitely recommending Lakeland Kia and Jeremy to my friends. Thank you for making me a happy customer. More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
Aug 18, 2021 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia!

August 16, 2021

Compared to the other Kia locations, the people here are always available and helpful! I drive an extra 45 minutes to go to this one More

by Mjdittmar93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I wanna say Jerry in service, Mario Medina
Aug 18, 2021 -

Regal Kia Lakeland responded

WOW!!! Thank you for making the extra drive for Regal Kia!

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