Regal Kia Lakeland - Service Center

Have seen improvement in the last 5 years but they still have not finished my car in the time they told me. Need to be more honest about that. Also I don’t appreciate getting my car back full of water spots have not finished my car in the time they told me. Need to be more honest about that. Also I don’t appreciate getting my car back full of water spots. If that are going to wash it then dry it. More

Quick, easy an very courteous. Will definitely come back to their dealership for future service. to their dealership for future service. More

Great maintenance service and Orlando was a great sales agent. I am in love with my 2021 Kia Sorento agent. I am in love with my 2021 Kia Sorento More

Took awhile for the parts to come in but is a nationwide problem. Good communication from advisor. Overall I’m happy with my experience. problem. Good communication from advisor. Overall I’m happy with my experience. More

Greeted with a smile and informed of everything that was to be. Very clean inside and out to be. Very clean inside and out More

Always excellent service when I bring my vehicle, they are quick an precise plus they wash my car after! are quick an precise plus they wash my car after! More

I have been a customer at Regal Kia over 5 years ; my experience with them has ben always great. The workers are great and do their best to meet the needs of customers. I appreciate them. Also their se experience with them has ben always great. The workers are great and do their best to meet the needs of customers. I appreciate them. Also their service is excellent to keep up my vehicle good condition. More

The service was fast and good customer service was used. Will come again on next service date Will come again on next service date More

I was dissatisfied with the service. The rear door strut installation was done incorrectly and I had to drive 30 miles back to the dealership to get it corrected. In addition, the technician soiled t strut installation was done incorrectly and I had to drive 30 miles back to the dealership to get it corrected. In addition, the technician soiled the different areas of the car with grease. More

When first arrived in Service Dept, it took at least 5 min to acknowledge me. It takes a second to welcome people-no matter how busy. Secondly, I called prior to going because I wasn't sure if I nee min to acknowledge me. It takes a second to welcome people-no matter how busy. Secondly, I called prior to going because I wasn't sure if I needed appt. I was told to come right in- I had a nail in my tire. I get there and was told by Mario it would take at least 4 hours and he asked it that was ok. I responded that it was a plug-no that isn't acceptable. It took a little over an hour which didn't seem bad because I ran into Orlando -best car salesman in my book!! And he was able to pass a little time answering questions for me. Orlando is the only reason I keep coming back. He cares and understands the importance of Customer Service !! Employee of the year for sure!! More