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This rating includes all service center reviews, with more weight given to recent reviews.
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3,212 Reviews of Regal Kia Lakeland - Service Center
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March 23, 2025
They had my car for 2 1/2 wks. Sunk $2400 into it. Got it back and the check engine light was still on. Took it right back. They quoted me another $650. When I declined the quote t Sunk $2400 into it. Got it back and the check engine light was still on. Took it right back. They quoted me another $650. When I declined the quote they cleared the code and told me it should be fine. Which is it? I had the valve cover gasket replaced while it was there. I was smelling burnt oil inside the car and decided to take it to another mechanic. The mechanic looked at it and said Kia installed the gasket with the wrong bolt on the back so the new gasket was leaking oil onto the manifold. Seriously? I’m going to pay someone else fix Kia’s bad work because I don’t want it back in their shop. More
by Mcelweem23
Verified CustomerEmployees Worked With
March 22, 2025
Not enough seating in waiting area and coffee not very good. Dogs allowed in waiting arra good. Dogs allowed in waiting arra More
by alypar36
March 22, 2025
They’re always very kind and have great customer service. Also very patient because I tend to have silly questions and they’re still super nice about it. Also very patient because I tend to have silly questions and they’re still super nice about it. More
by amandabrigandii
Employees Worked With
March 22, 2025
Always great service and very convenient while waiting. I like the fact they use communication vumia text messages. Thank you! I like the fact they use communication vumia text messages. Thank you! More
by SVGBEAUTY056
Employees Worked With
March 22, 2025
I feel that I got a Good deal on my trade-in and for the car that I purchased. I like the salesman, his name is Alex. He was very accommodating and we got the deal done fairly quickly. car that I purchased. I like the salesman, his name is Alex. He was very accommodating and we got the deal done fairly quickly. More
by wesleywschultz
Employees Worked With
Alex
March 22, 2025
He did a wonderful job on my ac system and he put on new tires tires More
by Jeremiah915
Employees Worked With
March 22, 2025
The dealership was nice and the customer service was A+ and my car came back looking brand new. Thank you . and my car came back looking brand new. Thank you . More
by Santwan.mays
Employees Worked With
Other Employees :
Genesis Cruz
March 22, 2025
Misty was great. She remembered me from last time. I like working with her. I just wish things were cheaper and I could just come in for an oil change and not find so She remembered me from last time. I like working with her. I just wish things were cheaper and I could just come in for an oil change and not find something wrong every time I come in. Regal is kind of pricey More
by shortynrev
Employees Worked With
March 21, 2025
My service was as scheduled. Misty and the team were in contact with me throughout the process, Drop-off and pick-up were a breeze! Misty and the team were in contact with me throughout the process, Drop-off and pick-up were a breeze! More
by jshuler1
Employees Worked With
March 18, 2025
My service advisor Misty was great. Great staff, great KIA service dept. Overall great experience. Great staff, great KIA service dept. Overall great experience. More
by markydoo
Employees Worked With
