Regal Kia Lakeland - Service Center

Best experience considering we were told our key was found and they would evaluate! Got to the dealer and told our car was not found! Told we blew our engine but the car wasn’t even there ! We were c found and they would evaluate! Got to the dealer and told our car was not found! Told we blew our engine but the car wasn’t even there ! We were carless and had to get home so we bought a car ! More

I called ahead to see if there were any appointments for my first oil change. I was told there was one available at 1:45. I came in at 1:35. All I was getting was an oil change. We didn't leave until 4:15 my first oil change. I was told there was one available at 1:45. I came in at 1:35. All I was getting was an oil change. We didn't leave until 4:15. Just ridiculous! More

pathetic follow up with issues on sales process. sub par service department and communications. even with the many times I had been in there for repeat issues, not once did I get "I am sorry ". even from th service department and communications. even with the many times I had been in there for repeat issues, not once did I get "I am sorry ". even from the owner - SAL. every time I had set an appointment they were never able to find it upon arrival. the re-apply of the eco block is still debatable if it was ever done, which also makes me wonder if the regular service (Oil change and tire rotation) was even completed properly. they said they would do a prorated refund of the ecoblock even though they said it was something they normally don't do. the system was 600.00 (rounded from 599.00 for a 5 year plan. there was a total of 10 applications and each application takes 4 hours. I had only had 2 (1 in question which means I had 8 additional. my math is 60.00 per application times 8 additional comes to 480.00. they said they were sending me 178.00. they said it was because the first application takes 4 hours to complete which cost 395.00. no matter how you figure it, their calculations are not valid. I replied back that each time regardless of the initial or reapply it takes 4 hours. they have not replied back since I sent that on Monday 1-25. which further proves they have a serious lack of customer service. More

Si quieres un personal decidido hacer de tu visita una muy buena, les recomiendo Regal. Mi esposo y yo estamos muy contento con todo y todo el personal!!!! muy buena, les recomiendo Regal. Mi esposo y yo estamos muy contento con todo y todo el personal!!!! More

Originaly came in for service, but ended up w a brand new car! The service counter people are very attentive and great. Our salesperson Felecia was very attentive and acomodating, was honest and worked with car! The service counter people are very attentive and great. Our salesperson Felecia was very attentive and acomodating, was honest and worked with us to get a great deal. She even paid lunch! Financing was easy More

Did I want a Kia? No. Did I purchase a Kia? Yes. I purchased a Kia and I would not have, had it not been for Srecko. Srecko was very knowledgeable and helpful, he went above and beyond to help me into purchased a Kia and I would not have, had it not been for Srecko. Srecko was very knowledgeable and helpful, he went above and beyond to help me into my new 2021 Kia. I was treated very well and if I'm ever in the market again I will be a return customer. I had such a good experience that anyone I know who is in need of a new/used vehicle I will be sending them over to Srecko and the team at Regal Kia. Many thanks, God bless and Pusi mi kurac! More

Could not ask for a more professional service team than Regal KIA in Lakeland,, No better customer service and no better Tech's,,, Thanks Dave and Jason,,, Regal KIA in Lakeland,, No better customer service and no better Tech's,,, Thanks Dave and Jason,,, More

I had the BEST car experience with Pablo! Went in to get a oil change and left with my dream vehicle. Literally the best car experience ever. Thanks again Pablo. I will definitely send business your way in a oil change and left with my dream vehicle. Literally the best car experience ever. Thanks again Pablo. I will definitely send business your way including my daughter. More

Mario is great , I enjoy working with him. Everything gets done right on time. Mario and Jeff work with you. I bought two cars from Kia and I will get another one because they work with me. gets done right on time. Mario and Jeff work with you. I bought two cars from Kia and I will get another one because they work with me. More

The customer service is always up to par I can never complain .They really value their customers and it shows every time.deserve six stars complain .They really value their customers and it shows every time.deserve six stars More