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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,103 Reviews

3,103 Reviews of Regal Kia Lakeland - Service Center

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October 26, 2020

Went for regular service, had to return one week later due to low tire pressure. Now need washer fluid. What else is coming can I expect? More

by Jennings.arch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
Oct 28, 2020 -

Regal Kia Lakeland responded

We apologize for the inconvenience, If you want to stop by our service department we will top off your fluids and tires.

October 26, 2020

Sad increased cost less service. No vaccuming. Never told on phone about air filter. Would have had it done to save additional trip. Service was why I was with Kia because the sales team was unbearable. We s More

by SISLERDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Regal Kia Lakeland responded

We apologize for the inconvenience, if you could please provide your name or telephone number we will have our management staff look into your experience. Thank you, Alaina Southern Customer Service Manager

October 23, 2020

The recent service I received was great and was toped only by the courtesy and friendliness of the staff. I will continue to let Regal service my vehicle. More

by lylejoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson
Dec 22, 2020 -

Regal Kia Lakeland responded

Thank you!

October 21, 2020

Very satisfied with the service Mario gave me was very professional and attentive, helpful and friendly.will go back again. Thank you. For the opportunity to make a comment More

by caryme47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina
October 20, 2020

Great service team, especially Kelsey, she always checks in while Im waiting for the car. Its why I continue to come to Regal Kia for any service needed! More

by PUNISHER9601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
October 20, 2020

Great customer service from the call made to set an appointment to the actual service. We have always had a positive experience at this dealership. More

by LYN33810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
October 20, 2020

Took my 21 Seltos in for a detail throughout. When I picked it up 4 hours later it was “ Showroom” ready. Thanks Jenifer for orchestrating this and getting it done for me. More

by Rocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dennis, Mario Medina
October 20, 2020

Service guys are always great and customer service is great. Jorge and the whole service department go above and beyond always to make our experience good. More

by Mimi43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2020

Too expensive, but well done job. My car is brand new, 2020 forte and there was no need to replace a filter without my consent to make more money. More

by nessatownsend
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2020

Great place to do business. Everyone was professional. Jorge kept me informed and was great to work with. Things progresses as expected and I am satisfied. More

by FAUXTHEFUNOFIT
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Regal Kia Lakeland responded

Thank you!

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