Regal Kia Lakeland - Service Center

Everyone at the KIA Regal Dealership are awesome! No matter how itty bitty or large my issue or concerns are, the team is always there to help me through it, to understand it, and calm my fears. Real No matter how itty bitty or large my issue or concerns are, the team is always there to help me through it, to understand it, and calm my fears. Really super TEAM to work with!! More

Service Manager seemed to have ignored e-mail detailing issues until morning of appointment and never answered additional questions. Tech did a good job diagnosing problem. Dealership didn’t have the p issues until morning of appointment and never answered additional questions. Tech did a good job diagnosing problem. Dealership didn’t have the part, so I had to make another appointment to make the hour drive. Dealership didn’t call when the part came in. I had to call and verify part was in. Waited 3 hours for the part to be installed and calibrated for a warranty issue. More

Absolutely terrible management and communication. If you need to get something repaired on your vehicle, I would highly advise going to any other Kia dealership so your car doesn’t sit there for week If you need to get something repaired on your vehicle, I would highly advise going to any other Kia dealership so your car doesn’t sit there for weeks at a time with no answers and getting overcharged for something that was supposed to be covered under warranty. I was told on three separate occasions that my car was fixed and each time I went to pick it up, it was still broken. They put a faulty piece on my door and somehow didn’t realize it until I got there to pick it up and the door would not open. Then I had to pay out of pocket for a rental while they “investigated” the broken piece that they put on. $3,000 later and my car is MORE broken than when I originally dropped it off and not even an apology from management or reimbursement for the $75 transfer fee from the rental company that i was never notified of. Misty was very nice, everything else was an absolute nightmare. More

Misty always helps me as swiftly as possible. It’s a pleasure getting my car serviced with her. Thank you so much It’s a pleasure getting my car serviced with her. Thank you so much More

Jeremy was very friendly and professional, The facility was clean. The time it took to fix my vehicle was acceptable. was clean. The time it took to fix my vehicle was acceptable. More

Always kind of, direct in details on what concerns you & attention to addressing any issues. Prompt and fast. attention to addressing any issues. Prompt and fast. More

Exceptional service! Friendly, caring, and professional staff. Work completed on time, highly recommend this outstanding dealership experience always! Friendly, caring, and professional staff. Work completed on time, highly recommend this outstanding dealership experience always! More

Good everytime myt Bueno siempre que voy servicios sobresaliente estos conformed cob este Dealer kia sobresaliente estos conformed cob este Dealer kia More

A very unprofessional experience and miscommunication. I usually don't go to this one because I always have a bad experience and travel to Brandon, FL for services but I couldn't make it this time. I usually don't go to this one because I always have a bad experience and travel to Brandon, FL for services but I couldn't make it this time. More

They did a good job on my last visit doing change oil and window tinting, however they missed to gave me a report of my car condition. Which they usually do every after visit window tinting, however they missed to gave me a report of my car condition. Which they usually do every after visit More