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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,092 Reviews

3,092 Reviews of Regal Kia Lakeland - Service Center

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May 06, 2025

Great John greeted us at the front door. Very pleasant. Understood what we wanted and what we wanted. The deal went smoothly very pleased. More

by jjjjperfamily
Recommend Dealer
Yes
Employees Worked With
Jon
May 07, 2025 -

Regal Kia Lakeland responded

Hi! Thank you for sharing your experience with us! We're delighted to hear that John provided such a pleasant and smooth process at Regal Kia. Enjoy your vehicle, and we hope to see you again in the future!

May 05, 2025

I had an appointment for 3 o'clock and I got there early, And it still took over an hour and a 1/2 for an oil change and a car wash More

by rtst77
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
May 05, 2025 -

Regal Kia Lakeland responded

Thank you for your feedback. We apologize for the wait during your visit to Regal Kia and appreciate your patience. We'll work on improving our efficiency to better serve you next time!

May 05, 2025

Jorge was a good service agent. Kept me informed throughout the entire process. The service waiting area was very clean. Snacks coffee and water was available. More

by JOCKO_48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Regal Kia Lakeland responded

Hi Jocko, we're delighted to hear that Jorge provided excellent service and kept you informed during your visit to Regal Kia. It's great to know you enjoyed our clean waiting area with snacks and refreshments! Thanks for the feedback!

May 05, 2025

Willy was an excellent sales person He really help me in my trade in And was very helpful with my two daughters . More

by eramirez1272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy
May 06, 2025 -

Regal Kia Lakeland responded

Hi Eramirez, we're delighted to hear that Willy provided excellent assistance with your trade-in and was helpful with your daughters at Regal Kia. Thank you for sharing this positive experience! Safe travels!

May 05, 2025

Even though I had an appointment to fix the car's software, it took a long time. However, they kept me updated. More

by lilmom64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Regal Kia Lakeland responded

Hi! Thank you for your patience and understanding during your visit to Regal Kia. We're glad our team kept you informed throughout the process, and we appreciate your feedback!

May 05, 2025

Slow service turnover times even for a simple oil change, but good customer service from all employees. More

by morgan.plummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Fortune
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Regal Kia Lakeland responded

Thank you for your feedback! We're glad to hear that our team provided good customer service, but we apologize for the slow service turnover times. We appreciate your patience and are working on improving efficiency. If there's anything else you'd like to discuss, feel free to reach out. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

May 04, 2025

Had a great experience. Got my oil change and I was in and out of there. Will be back again. More

by mjc033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Regal Kia Lakeland responded

We love hearing this—thank you for the five stars! - Regal Kia

May 04, 2025

Quick and responsive. .. also the general manager santos went over and above in customer service More

by dawna.curry
Recommend Dealer
Yes
Employees Worked With
Justin
May 05, 2025 -

Regal Kia Lakeland responded

Dawna, thank you for the fantastic feedback about your recent visit here at Regal Kia! Santaos & the team appreciate your support and look forward to serving you again in the future!

May 03, 2025

The whole thing was very painless, smooth and relaxing Very nice people and they were not pushy More

by Pooper
Recommend Dealer
Yes
Employees Worked With
Felix and 2 others
May 05, 2025 -

Regal Kia Lakeland responded

Your feedback made our day! Thanks for the five-star review! - Regal Kia

May 03, 2025

Service agent was very personable and polite She did a great job explaining and was helpful More

by bkerber1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Regal Kia Lakeland responded

Your support shines as bright as five stars! See you again soon! Thank you! - Regal Kia