Gibran Rivera
Gibran Rivera at Regal Kia Lakeland
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Gibran Rivera

Kia Specialist

Regal Kia Lakeland

1025 Bartow Rd
Lakeland, FL 33801

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4.8
22 Reviews
4.8

22 Reviews

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22 Reviews of Gibran Rivera

April 16, 2024

Dealership Rating
Employee Rating

The physical plant needs remodeling. Sales staff dress doesn’t give the appearance of professionalism. More

by lskidmor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 19, 2024

Regal Kia Lakeland responded

Thank you so much for bringing this issue to our attention. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

April 12, 2024

Dealership Rating
Employee Rating

I left feeling satisfied with the entire experience and appreciated the team to close the sale More

by tominjax
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pedro Jenner

Apr 19, 2024

Regal Kia Lakeland responded

Thank you!

March 28, 2024

Dealership Rating
Employee Rating

While purchasing the car I got top notch service, a week later I go back and I was invisible More

by bozeygirl5
Recommend Dealer
Yes

Other Employees Tagged: Gibran Rivera

Apr 03, 2024

Regal Kia Lakeland responded

I'm sorry to hear about your experience upon returning to the dealership. Consistency in customer service is essential, and it's disappointing to hear that your second visit didn't meet the same standards as your initial experience. Your feedback is valuable to us, and I assure you that we take such matters seriously. We apologize for any inconvenience or frustration this may have caused you. We'll ensure that your feedback is shared with our team for internal review and improvement.

March 05, 2024

Dealership Rating
Employee Rating

5 My experience is good, I felt like family, they helped me a lot to be able to have the car that I liked More

by Olgara65
Recommend Dealer
Yes

Other Employees Tagged: Gibran Rivera

Mar 05, 2024

Regal Kia Lakeland responded

We're delighted to hear that you had such a positive experience with us at Regal Kia! Making our customers feel like family and providing the support needed to find the right car is our goal, and we're thrilled that we could assist you in acquiring the car you liked.

February 24, 2024

Dealership Rating
Employee Rating

It was a pleasure! Highly recommend, very professional, he went above and beyond! I’m happy with my purchase. -Thank you. More

by arelisantiago96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 05, 2024

Regal Kia Lakeland responded

Thank you, appreciate your recommendation.

February 03, 2024

Dealership Rating
Employee Rating

Long No one person can sell or lease a car. But everyone was polite, and knew there part. More

by djjohnston521
Recommend Dealer
Yes

Other Employees Tagged: Gibran Rivera

Feb 05, 2024

Regal Kia Lakeland responded

Thank you.

February 01, 2024

Dealership Rating
Employee Rating

Excelente trabajo buen servicio al cliente Buenas opciones de pago buena primera impresión es un muchacho que le gusta ayudar More

by torresgiselle35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez, Pedro Jenner , Amy Wilson

Feb 01, 2024

Regal Kia Lakeland responded

Thank you.

January 27, 2024

Dealership Rating
Employee Rating

My wife and I recently worked with Fadhil Zein while trading in our 2021 Kia Sorrento for a new 2024 model. The experience was exceptional thanks to Fadhil's outstanding service. Fadhil demonstrated More

by Mike and Christina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne, Manny Gelpi , Fadhil Zein, Amy

Feb 01, 2024

Regal Kia Lakeland responded

Thank you for the kind words. It means so much to us when our customers appreciate the hard work that goes into making each day at Regal memorable.

January 14, 2024

Dealership Rating
Employee Rating

I was very pleased with the amount of inventory available and the knowledge of the sales people.(Gibran) there is no question. They did not have a thorough knowledge. finance and department was exemplary and More

by deedeeh20
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Pedro Jenner

Jan 18, 2024

Regal Kia Lakeland responded

Congratulations on your new Sorento!

December 09, 2023

Dealership Rating
Employee Rating

I went to the dealership knowing exactly what I wanted. I made an appointment with Gibran and he had the car waiting up front when we arrived. The whole process was smooth. Amy the finance manager was amaz More

by slk6485
Recommend Dealer
Yes

Other Employees Tagged: Gibran Rivera

Dec 12, 2023

Regal Kia Lakeland responded

Congratulations on your new car! Thank you!

1

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