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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,208 Reviews

3,208 Reviews of Regal Kia Lakeland - Service Center

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January 24, 2025

Easy delivery to service and a warm car was waiting to take me to work. At 4pm another warm card was waiting to take me back. Excellent service I will be back More

by kiwilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Regal Kia Lakeland responded

Hi Kiwilo! We're delighted to hear about your excellent experience with our service at Regal Kia! Providing convenient and comfortable transportation is important to us, and we're glad it made a difference for you. Looking forward to welcoming you back in the future!

January 21, 2025

Regal Kia is a great company to work with. Thank you. I was well taken care of and Misty was awesome! More

by Bobbi Lee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Regal Kia Lakeland responded

Bobbi, we're delighted to hear that Misty and the Regal Kia team took great care of you. Thanks for sharing your experience with us!

January 21, 2025

Great customer service and prompt delivery of vehicle. Parts and service done fast.was please with all of service done on my vehicle More

by Anrod1953@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Regal Kia Lakeland responded

Thank you for trusting the Regal Kia team with your vehicle! We appreciate the positive feedback about your experience and hope you won't hesitate to reach out if we can be of service again in the future!

January 18, 2025

All dealerships have a bad name. They don’t want you to see what they’re doing. Ie; did they really change your oil snd filter?? They s/h cameras in the area where you car is being w More

by carnegieron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your thoughts. We understand the importance of transparency and trust when it comes to vehicle maintenance. If there are any specific questions or concerns you'd like to discuss, please feel free to reach out directly. Thanks again, Jorge Benitez - Service Lane Manager - 8633330525

January 17, 2025

My visit was okay very friendly people however I went to get molding replaced on my Kia Telluride but no one noticed the other side came off because it was sent through the car wash by one of the employees More

by phelishalaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Regal Kia Lakeland responded

Thank you for the review. We apologize for any inconvenience caused by this experience and appreciate your patience while it was resolved. Please don't hesitate to reach out if there's anything else we can do for you! - The Regal Kia Team

January 17, 2025

Pleasant staff who gave me a convenient appointment time. Good service. Comfortable waiting area. Very happy More

by joe@artanis.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Regal Kia Lakeland responded

Joe, we're delighted to hear you had a positive experience with our team at Regal Kia! It's great that the appointment was convenient and the waiting area comfortable. Thank you for sharing your feedback!

January 17, 2025

They helped me get the car I liked and needed, explained everything so I understood and great customer service More

by brad18st8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Moreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Regal Kia Lakeland responded

Brad, we're delighted to hear that our team at Regal Kia provided you with excellent customer service and helped you find the perfect car. Thank you for sharing your experience!

January 16, 2025

Getting my cars serviced is always quick and easy, especially being able to schedule it online! Had some warranty work done on 2 of my cars and they do a great job from start to finish. More

by timasch4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
Jan 16, 2025 -

Regal Kia Lakeland responded

We're delighted to hear that your service experiences at Regal Kia have been smooth and efficient! It's great to know our online scheduling is making things easier for you. Thank you for trusting us with the care of your vehicles!

January 16, 2025

Great customer service. I checked-in for my scheduled maintenance and checked-out fairly quickly. More

by mallorysmith64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your experience, Mallory! It was a pleasure having you visit us here at Regal Kia and we hope to see you again in the future!

January 16, 2025

3 times brought into fix and either no part or damaged parts :( it would be good to check the parts before calling customers to schedule. More

by alaplante23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Regal Kia Lakeland responded

Thank you for sharing your experience. We apologize for the inconvenience caused by the repeated issues with parts availability and condition. Your feedback is valuable, and we'll work on improving our process to ensure a smoother experience in the future. If there's anything else we can do to assist you, please reach out at your convenience. Thank you, Jorge Benitez - Service Lane Manager - 8633330525

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