Regal Kia Lakeland - Service Center

Helpful got the service provider to contact me but problem still unresolved bad experience all around problem still unresolved bad experience all around More

12/19/24 I came in for them to check my vehicle, I was told would take 2 hrs. After 2 hrs past & me checking on it; i found out that they had not even taken it back to look at. I was informed that I could told would take 2 hrs. After 2 hrs past & me checking on it; i found out that they had not even taken it back to look at. I was informed that I could leave it or bring back the next day at 7:00 am. Brought it on 12/20/24 & left it. I received a call from Jeremy that my vehicle was ready; I waited an hour before going to get it. When I got there, I was given the paperwork to sign, but no key. It took them over a hour to find it & it had not been worked on at all. I had to wait another 2 hours. Even then when they finished & parked it; it was still another 30 minutes before it was found in the parking lot. The problem was from 7/26/24; that was supposed to be fixed back then. I again want to thank the shuttle driver for locating it both times. More

The wait was comfortable due to the nice waiting room, clean restrooms and snacks provided. clean restrooms and snacks provided. More

A wonderful experience they had me in and out and got exactly what I had came in for exactly what I had came in for More

They went above and beyond , came and got me even went to the bank with me Nick was great and there whole team makes you feel comfortable . If I buy again I woul surely use them . the bank with me Nick was great and there whole team makes you feel comfortable . If I buy again I woul surely use them . More

Thanks so much for always taking good care of me and my car! I appreciate you all car! I appreciate you all More

I didn! t interact with people,but everyone was polite. I was pleased. The result was good. t interact with people,but everyone was polite. I was pleased. The result was good. More

Misty is amazing, always professional and prompt in getting things done. Service was quick with resolving my issue this time getting things done. Service was quick with resolving my issue this time More

⭐⭐⭐⭐⭐ I am very grateful for the excellent customer service I received at the Regal Kia Lakeland location! I especially want to highlight Jeremy, who was incredibly attentive and professional throughou service I received at the Regal Kia Lakeland location! I especially want to highlight Jeremy, who was incredibly attentive and professional throughout the entire process. He made me feel very comfortable with his kindness and willingness to answer all my questions. His attention to detail and the way he treated me was truly exceptional. I highly recommend this place without a doubt! Thank you, Jeremy, for making this experience special. Beautiful eyes 💙 More

very good service, told me everything they did to my car, very nice lounge and excellent costumers service! very nice lounge and excellent costumers service! More