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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,102 Reviews
Call Service Center (863) 485-6697

3,103 Reviews of Regal Kia Lakeland - Service Center

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March 25, 2024

Jeremy had excellent communication, timeliness, and was so polite. I felt totally in the loop and comfortable the entire time I was there. More

by kaylaford.garrard
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
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Jul 19, 2024 -

Regal Kia Lakeland responded

Thank you!

March 23, 2024

Probably the most frustrating visit in the two years I've been going. Had to wait two hours for an oil change when I was told 45mins-1hr wait. At 1.5 hrs in, texted to ask if it would be done soon, was told More

by vanessacotto
Recommend Dealer
Yes
Employees Worked With
Ashley
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Mar 25, 2024 -

Regal Kia Lakeland responded

I'm genuinely sorry to hear about the frustration and inconvenience you experienced during your recent visit for an oil change. Waiting longer than expected for a service appointment is not the level of service we aim to provide. Your time is valuable, and we regret any inconvenience caused by the extended wait time and delay in completing the paperwork. We understand your disappointment, and I assure you that we take your feedback seriously. Please know that your satisfaction is our priority, and we appreciate your patience and understanding.

March 23, 2024

Got me right in. Great service. Outstanding customer service by Misty from start to finish! More

by reggie.wallace
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
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Mar 25, 2024 -

Regal Kia Lakeland responded

It's wonderful to hear that you had a great experience with Misty's customer service! Positive feedback like yours is always appreciated and helps recognize the efforts of dedicated individuals like Misty.

March 23, 2024

Great customer service by Misty Osborne, from start to finish. She got me right in away and kept me informed of all findings. Very professional and knowledgeable. More

by reggie.wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Regal Kia Lakeland responded

It's wonderful to hear that you had a great experience with Misty's customer service! Positive feedback like yours is always appreciated and helps recognize the efforts of dedicated individuals like Misty.

March 22, 2024

Absolutely perfect, very professional. What else can I say, I've been dealing with Gorge for almost 8 years now and he has been extremely focused and has always been great. More

by JOEMANCINIJR
Recommend Dealer
Yes
Employees Worked With
Gorge B.
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Mar 22, 2024 -

Regal Kia Lakeland responded

It's wonderful to hear that you've had such a positive and longstanding relationship with Jorge! Building a relationship with a professional and focused individual like Jorge over eight years speaks volumes about the quality of service and commitment he provides to his customers. Thank you!

March 22, 2024

Brought my Kia in for a recall and to check an issue with the navigation. Quick service. Was informed about my issue in timely manner. No complaints. Everyone was friendly and helpful. Clean dealership. More

by ccsilverwolf1
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
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Mar 22, 2024 -

Regal Kia Lakeland responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive visit to our dealership. Providing quick and efficient service, along with timely communication, is always our priority. We're glad we could address your recall and navigation issue to your satisfaction.

March 21, 2024

Me sentí súper bien atendido por génessi gracias por tener en la compañía persona tan eficientes como ella. Muchas gracias More

by miguelhenao072
Recommend Dealer
Yes
Employees Worked With
Génesis
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Mar 21, 2024 -

Regal Kia Lakeland responded

Gracias!

March 21, 2024

This service appt went well. Everything was taken care of same day and I was able to use the shuttle. More

by kiteemeow2
Recommend Dealer
Yes
Employees Worked With
Brooke
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Mar 22, 2024 -

Regal Kia Lakeland responded

I'm glad to hear that your recent service appointment went well! It's always a positive experience when everything is taken care of promptly and efficiently on the same day. Additionally, the availability of a shuttle service is convenient and adds to a smooth customer experience, allowing you to continue with your day while your vehicle is being serviced.

March 21, 2024

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent More

by Shawn Butler
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
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Mar 22, 2024 -

Regal Kia Lakeland responded

Thank you!

March 21, 2024

My go to dealer. We've had 4 Kias, 3 bought from Regal. We always bring them to Regal for service. I feel they are trustworthy and always take the time to solve my pr More

by mschrader
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
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Mar 21, 2024 -

Regal Kia Lakeland responded

Thank you so much for your continued loyalty and trust in Regal Kia! We truly appreciate your support and are grateful for the opportunity to serve you and your family over the years. Knowing that we are your go-to dealer and service center means the world to us. Your satisfaction and confidence in our dealership mean everything to us, and we look forward to continuing to exceed your expectations with each visit.

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