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This rating includes all service center reviews, with more weight given to recent reviews.
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2,551 Reviews of Regal Kia Lakeland - Service Center
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May 25, 2023
Service was fast and efficient. Good communication. Professional. Good refreshments while waiting. Comfortable environment. Only thing I disagreed with is they said the alignment ne Good communication. Professional. Good refreshments while waiting. Comfortable environment. Only thing I disagreed with is they said the alignment needed immediate attention. I've only noticed alittle pull. More
by mgoodin74
Verified CustomerEmployees Worked With
Helpful May 25, 2023
Staff always helpful and informative. Latest visit Melissa has been taking very good care of us. Much appreciated. Latest visit Melissa has been taking very good care of us. Much appreciated. More
by lyndel
May 25, 2023
I can always rest assured that Regal Kia’s service department will deliver quality services. department will deliver quality services. More
by WINDSORJOHNE
Employees Worked With
Other Employees :
Ed Ortez, Shawn, and Jonathan , Jeff Soloj
May 24, 2023
Excellent customer service and mechanics are friendly service team is excellent always friendly place is clean service team is excellent always friendly place is clean More
by TORRES87
May 24, 2023
My service rep was very informative and did a great job and kept me up-to-date and kept me up-to-date More
by jean320
Employees Worked With
May 24, 2023
The staff was amazing, friendly, knowledgeable, and dedicated. Will come back if I need anything. dedicated. Will come back if I need anything. More
by Logan1243
Employees Worked With
May 21, 2023
Based on the issue we were having with our vehicle, I asked to speak with the General Manager. I spoke with “someone” in the Service Department instead. If I wanted to speak with someone other than the G asked to speak with the General Manager. I spoke with “someone” in the Service Department instead. If I wanted to speak with someone other than the GM, I would have requested that. I was then told that the District Manager does not take phone calls. Well, directly from KIA USA, the district manager was the only person who had the authority to make a decision regarding our vehicle. I’m feel like I have exhausted every avenue regarding our issue and it has yet to be resolved. With that being said, I personally purchase a vehicle every 2 years. I will not purchase any vehicle from Regal Kia or any Kia for that matter. The service and response time is well below acceptable. I am fully aware that this survey will have no affect in the outcome of our issue other than eating my valuable time writing it, but in the minuscule chance that someone of importance sees this, I would like that person to be fully aware of our dissatisfaction with KIA Motors and that I will never purchase KIA. My number is (815) 953-8492. Please do not have a service advisor or someone who is not the GM. He is the only person I will speak with at this point. Sincerely, Darrin Burns More
by darrin5
Employees Worked With
Sean
May 21, 2023
Gibran is a great salesman. Service department was great too. finance department was great to source of service. Service department was great too. finance department was great to source of service. More
by SAMKEN1968
May 19, 2023
Good service. Comfortable waiting area. They offer snacks. Water or coffee. Detailed explanation of services com0leted on my car. Comfortable waiting area. They offer snacks. Water or coffee. Detailed explanation of services com0leted on my car. More
by PJOYBAIRD
Employees Worked With
May 19, 2023
Lakeland Regal Kia Customer service was really great and they also had the best prices! they also had the best prices! More
by fmileyri
Employees Worked With
