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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,101 Reviews
Call Service Center (863) 485-6697

3,101 Reviews of Regal Kia Lakeland - Service Center

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March 06, 2024

Keep the good work. I was satisfied with the service ., coming on time enjoy my coffee and leave in 35 ,45 minutes happy.yes I will recommend any friends to come to Réga More

by PIERRELAK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
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Mar 06, 2024 -

Regal Kia Lakeland responded

Thank you for your positive feedback! I'm glad to hear that you were satisfied with the service at Regal Kia. It's always nice to enjoy a coffee while waiting for your service, and leaving within a reasonable time frame adds to the convenience.

March 04, 2024

Great service representative Please is well organized and very customer oriented Very clean and great treats More

by no2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
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Mar 05, 2024 -

Regal Kia Lakeland responded

It's wonderful to hear that you had a great experience. I'll be sure to pass along your kind words.

March 04, 2024

My service was very quickly I was in and out, my car was well taken care of and service was excellent More

by kensonduverno93
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brook
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Mar 05, 2024 -

Regal Kia Lakeland responded

I'm glad to hear that you had a quick and efficient service experience and that your car was well taken care of. Providing excellent service is our goal, and I'm delighted that we were able to meet your expectations.

March 04, 2024

Kelsey Johnson was very easy going, provided an amazing customer service. My only complaint is that I was just there two weeks ago and I had to pay an additional diagnostic fee! More

by ericdaney
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson, Kelsey Johnson
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Mar 04, 2024 -

ericdaney responded

Kelsey Johnson is provided an excellent service during a troubled time.

Mar 05, 2024 -

Regal Kia Lakeland responded

I'm glad to hear that you had a positive experience with Kelsey Johnson and received amazing customer service. However, I apologize for any inconvenience or frustration caused by having to pay an additional diagnostic fee just two weeks after your previous visit.

March 04, 2024

The service was done very quickly! Jonathan kept me up on everything that was going on with my car and let me know how it would work for something that could not be done. He was very h More

by ADM.120288
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
Report | Print
Mar 03, 2024 -

ADM.120288 responded

The service was done very quickly! Jonathan kept me up on everything that was going on with my car and let me know how it would work for something that could not be done. He was very helpful and nice

Mar 05, 2024 -

Regal Kia Lakeland responded

I'm glad to hear that you had a positive experience with Jonathan during your service visit! Providing prompt and informative service is important to us, and I'm delighted to hear that he kept you updated on everything going on with your car and provided helpful assistance.

March 03, 2024

Great service and follow up with what I needed done. And I got my car back in a timely manner More

by kathryn.koch
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Genesis Cruz
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Mar 05, 2024 -

Regal Kia Lakeland responded

I'm delighted to hear that you had a great service experience and that your needs were taken care of promptly.

March 01, 2024

Quick & easy. Misty's customer service was 100% on point. The process was quick and easy. More

by chelseareneagrace
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Report | Print
Mar 05, 2024 -

Regal Kia Lakeland responded

I'm glad to hear that you had a quick and easy experience, and that Misty provided you with excellent customer service!

March 01, 2024

Genesis and Jorge worked to get our situation resolved in a timely professional manner. No stressful back and forth. They kept their WORD which is most important to us and the body shop did an excellent job More

by BDSTILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
Report | Print
Mar 05, 2024 -

Regal Kia Lakeland responded

I'm thrilled to hear that Genesis, Jorge, and the body shop team were able to resolve your situation efficiently and professionally. Keeping promises and delivering on commitments is essential, and I'm glad they were able to provide you with a stress-free experience.

February 29, 2024

Car went right in. Misty was very helpful when we walk right and and throughout the whole time we were there. More

by emwoods4
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Report | Print
Mar 05, 2024 -

Regal Kia Lakeland responded

Thank you. I'm glad to hear that your car went right in for service and that Misty provided you with helpful assistance throughout your visit.

February 29, 2024

Very quick to assist us. Great service and I really enjoyed the people working there. More

by dlevans28
Recommend Dealer
Yes
Employees Worked With
Alberto
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Mar 05, 2024 -

Regal Kia Lakeland responded

Thank you!

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