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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,061 Reviews

3,061 Reviews of Regal Kia Lakeland - Service Center

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October 31, 2023

On the first trip we were taken and picked up from restaurant. This time she was on break I was hungry 😩 More

by lee wylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
Nov 01, 2023 -

Regal Kia Lakeland responded

Thank you.

October 29, 2023

Always good service and time spent wisely upon my frequent visits.Thanks again for the service. More

by lowburns8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard, Lizzy Moran, Gabe Dejesus
Oct 30, 2023 -

Regal Kia Lakeland responded

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Regal.

October 29, 2023

They take too much time giving you a diagnosis for your car. And my car still have issues. More

by lrrosado22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Regal Kia Lakeland responded

We understand how valuable your time is and we apologize for any inconvenience. We will investigate this further and take steps to improve our scheduling and wait time management.

October 28, 2023

Jeremy was very good. The cost for the cabin and engine filters of $83 EACH was very exorbitant for a 10 minute TOTAL job. I know as I bought STP premium filters at auto z More

by carnegieron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Regal Kia Lakeland responded

Thank you for your feedback. I understand your concerns about our pricing. We're sorry to hear that you feel like you were overcharged. We strive to offer fair and competitive pricing, but we understand that perceptions can vary.

Oct 31, 2023 -

carnegieron responded

There’s a huge difference in competitive pricing and price gouging. Would you be concerned if your 81 year old Veteran Dad were charged this much and then tell him it’s competitive pricing?? I’ll let you reflect on that question as you know what your HONEST answer would be.

Oct 31, 2023 -

Regal Kia Lakeland responded

A manager would like the opportunity to speak with you, can you provide your contact information?

October 27, 2023

Thank you for being available to service my Kia! I hope that yall will continue to improve and pay attention to the details to make more customers satisfied with good humanity and quality services t More

by EDEVASIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
Oct 30, 2023 -

Regal Kia Lakeland responded

Thank you!

October 27, 2023

Fast, friendly, clean, and easy to understand the process of when my car was ready. The texting process kept me informed at all times. More

by SARAH.LEDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Iona, Genesis Cruz
Oct 30, 2023 -

Regal Kia Lakeland responded

We are incredibly grateful that you took the time out to leave us a 5-Star review.

October 27, 2023

Friendly, clean and fast they always go above and beyond to make my experience the best. More

by hadsockjessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Regal Kia Lakeland responded

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

October 26, 2023

Extremely helpful and very thorough with any and every issue that I've had has been resolved everyone was extremely Pleasant More

by crystalclear1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Ortiz sales Shawn in management
Oct 27, 2023 -

Regal Kia Lakeland responded

Thank you! We are so grateful for your kind words.

October 26, 2023

It takes too long to service your vehicle even if you have an appointment and they don't stand by what they quoted you with far as paying go More

by shellycarter52@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Regal Kia Lakeland responded

Thank you for posting your review. We value your time and apologize that our service wasn’t as fast as it should be. We hope you’ll give us another chance.

October 25, 2023

Miss my yellow convertible Camaro. (Queen Bee) Time to grow up. Bought a Lexus. Lovin it. Road Trips happening soon. Thank you More

by MYMANRUFFUS
Recommend Dealer
Yes
Employees Worked With
Ed Box
Oct 26, 2023 -

Regal Kia Lakeland responded

Congratulations!

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