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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,087 Reviews

3,087 Reviews of Regal Kia Lakeland - Service Center

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April 18, 2025

quick and professional I came in, was served immediately. Called to pick up, excellent service More

by tatilu715
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
Apr 21, 2025 -

Regal Kia Lakeland responded

We're happy to hear our team provided you with an efficient experience here at Regal Kia! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!

April 18, 2025

Got my oil changed, break pads replaced, transmission and coolant flushed and routine maintenance on the kia forte 2019 More

by kristin.bunch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Regal Kia Lakeland responded

Kristin, thanks for choosing Regal Kia for your vehicle's maintenance! We're glad to have been able to assist with all those services on your 2019 Kia Forte. Safe driving ahead!

April 17, 2025

Excellent service with the customer in mind. I will definitely recommend this location to friends and family. More

by willbanyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Regal Kia Lakeland responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Regal Kia provided excellent service. We appreciate your recommendation and look forward to serving your friends and family in the future!

April 16, 2025

Extremely helpful, knowledgeable, if they don’t have the answer they will find out. I didn’t feel pressure. They did everything to close the deal but wasn’t pushy. We had different people (sales, finance, m More

by melissar2929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Bleil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayden Lopez
Apr 16, 2025 -

Regal Kia Lakeland responded

Melissa, it's wonderful to hear that our team at Regal Kia provided you with a pressure-free and informative experience. We appreciate your feedback and are glad we could assist in answering all your questions!

April 16, 2025

Service and recall work completed on time while I waited. Very courteous service manager. Thx More

by acprap
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Regal Kia Lakeland responded

Thank you for giving us a chance to serve you.

April 16, 2025

Courteous and timely service with comfortable waiting area. Service department took care of issue and informed me readily. Good job! More

by robbiedocmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Regal Kia Lakeland responded

Robbie, we're delighted to hear that you had a positive experience with our service department at Regal Kia! It's great to know the team provided courteous and timely assistance. Thank you for your feedback, and we look forward to serving you again in the future!

April 16, 2025

All my concerns were answered from the person who helped me. They were very informative and my car was taken care of. More

by ldavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Regal Kia Lakeland responded

We're happy to hear our Regal Kia team took great care of you & your vehicle! Thank you for trusting us with your service needs. We hope we can be of assistance again in the future!

April 14, 2025

Tech was pleasant. Procedure was performed in a timely manner. Appreciate the drinks provided very much. More

by LUANNLEWICKE54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Regal Kia Lakeland responded

We're delighted to hear you had a pleasant experience with our team at Regal Kia. It's great that the service was timely and you enjoyed the refreshments! Thanks for sharing your feedback!

April 13, 2025

I was not given a reasonable estimate when the warranty work would be approved. Communication was lacking. I was told repair approval would take a day and it took weeks. I was not given updates so I had to More

by Ljmaag
Recommend Dealer
No
Employees Worked With
Justin
Apr 14, 2025 -

Regal Kia Lakeland responded

Ljmaag, I'm sorry to hear about the communication issues and delays you experienced with your warranty work. We strive for clear and timely updates, so it's disappointing that we fell short in this instance. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Santos Rivera - Service Lane Manager - (863) 808-1213

April 12, 2025

Great customer service. Treated as I pulled up and then again when I got to the service counter. Communication was also there. I was updated on everything that was going More

by ccasto1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Callahan
Apr 14, 2025 -

Regal Kia Lakeland responded

We're delighted to hear about your positive experience with our team at Regal Kia! Providing excellent communication and customer service is what we strive for. Thank you for sharing your feedback, and we're here whenever you need us next!

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