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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,074 Reviews

3,074 Reviews of Regal Kia Lakeland - Service Center

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October 20, 2023

I drove into Kia as my SUV’s battery would not keep a charge. They got my car fixed, took care of outstanding recalls and washed my car. It was done in no time! We were amazed at the wonderful service More

by frankie00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Iona, Genesis Cruz
Oct 23, 2023 -

Regal Kia Lakeland responded

Thank you for taking a moment to share your experience at Regal Kia. We look forward to welcoming you back soon.

October 19, 2023

The whole regal family is awesome. Misty is so polite and kind and always eager to help. More

by Jcaiche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Regal Kia Lakeland responded

Thank you for your great review. At Regal Kia, we work hard to offer high-quality service to every guest.

October 19, 2023

The service was fast and efficient. They got me in and out in no time. More

by thewifereid1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 23, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal Kia. We’re glad to hear that you were satisfied with your experience.

October 18, 2023

They are always friendly, courteous, and very polite. They ask if they can help you with anything else and they wish you a good day and say stay/be safe when you leave. They say to call them if you have More

by SUEPEARSON47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 19, 2023 -

Regal Kia Lakeland responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

October 18, 2023

Fast service and friendly can't ask for anything more from this company thank you More

by jesusluisgonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Regal Kia Lakeland responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

October 17, 2023

I was thankful for an appointment that was on time and didn't last for very long and that they kept me informed of everything that was done More

by nokia0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 19, 2023 -

Regal Kia Lakeland responded

We really appreciate your business and helping to share the word about Regal Kia.

October 17, 2023

Disappointed that you didn’t have the recall part in stock. Considering we called in advance of our appointment. More

by alanlleitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Carlos Iona, Genesis Cruz
Oct 19, 2023 -

Regal Kia Lakeland responded

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

October 15, 2023

Easy to schedule service. . very efficient process and follow up . Always receive exceptional customer service. More

by jsyrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Oct 16, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us feedback.

October 14, 2023

The service department is great however my service advisor was rude and did not communicate things very well More

by nokia0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz
Oct 16, 2023 -

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

October 13, 2023

always on time and always courteous . very friendly . facility was nice and clean and offered refreshments . More

by dotsie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Regal Kia Lakeland responded

Thank you so much for your 5-star review!

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