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3,381 Reviews of Regal Kia Lakeland - Service Center
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Verified Customer
May 10, 2024
The entire team were very courteous, professional and yet personal. They were very sensitive to my personal concerns and reason for being there. “Angel” was the first one to greet me with a glowing smil personal. They were very sensitive to my personal concerns and reason for being there. “Angel” was the first one to greet me with a glowing smile that assured me that I hd made the right choice to come to Regal Kia. A big “Thank You” to the entire team! More
by jenkins5849
May 10, 2024
First car I bought there took a ridiculous 5 hours. Seven or so years later I decided to buy a car again and the dealer was much more efficient, taking about 90 minutes. The service department has issu Seven or so years later I decided to buy a car again and the dealer was much more efficient, taking about 90 minutes. The service department has issues. I have had my car there for the same issue 3 times - most recently 5/6/2024 and it was apparent to both me and the service coordinator (Jeremy) that the techs had literally done nothing. They had my car 4 hours and literally did nothing before telling me it was ready. I have not received a call back from the service manager (Jorge) after leaving messages, has been 4 days. Hard to recommend this outfit and I can’t see myself buying from Regal Kia again. More
by R Espie
May 10, 2024
My service was great with no problems. Work done on my suv was done very nicely. Work done on my suv was done very nicely. More
by chicagojays8879
Employees Worked With
Other Employees :
Kelsey Johnson, Genesis Cruz
May 09, 2024
Cost me $170 in tow and 4 times at the dealer to be told they cannot duplicate the problem. My car has left me stranded multiple times. They had for over a week each time without any offer of a dealer or re they cannot duplicate the problem. My car has left me stranded multiple times. They had for over a week each time without any offer of a dealer or rental car. More
by kellynegley
Employees Worked With
Don’t remember the names of everyone I dealt with
May 09, 2024
They are prompt in service, always keep me informed of progress, never proceed without first getting approval. progress, never proceed without first getting approval. More
by mtgr64
Employees Worked With
May 07, 2024
Service was very good very attentive did not have to wait long with Teagan right in as usual number one in service long with Teagan right in as usual number one in service More
by DEWITT020
Employees Worked With
May 06, 2024
Need wash the car and value the cars dont have any with employees. The server was fast employees. The server was fast More
by coliver863
Employees Worked With
Other Employees :
Cris Aviso, Sonny Glover, Orlando Iglesias
May 06, 2024
This has to be the most incompetent dealership I have ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife g ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife gets there, when someone drove my wifes car upfront, the check engine came back on. Apparently, they only cleared the check engine light and said if it comes back on, they would look at it again. That makes ZERO sense. You mean to tell me that anyone who shows up with a check engine light, you merely shut it off and send them on their way? Monday (April 29th 2024) I spoke with Genesis, and she gave me an update saying Kia has authorized the warranty repairs. Tuesday (April 30th 2024) I was told by Johnathan that Kia has NOT yet approved the warranty repairs. At this point, I'm beyond upset, so I called Kia customer service and asked what was holding this up. Kia customer service explained that Regal Kia never submitted any request for warranty repairs. I am grateful for the rental, but the fact that literally nobody on the service side at Regal Kia knows what is going on with my wife's car isn't how business should be conducted. Also, it is costing you money for the rental. You are literally wasting money. Lastly, how is it when I called Kia customer service today, they asked me if I knew my wife's car had an open recall, I told them I didn't know. Regal has had my wife's car for over a week, and I have talked to four people on the service side of Regal Kia, and nobody there thinks to tell me about the open recall? I've personally been lied to numerous times, this will be the last time we ever go here. More
by allanweiss24
