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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,074 Reviews

3,074 Reviews of Regal Kia Lakeland - Service Center

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August 25, 2023

The worst service I've ever seen and I've purchased several cars from yall. I will never buy another vehicle with yall nor will I refuse to your establishment More

by JUNIORBIRD49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Carlos Iona, Genesis Cruz
Aug 25, 2023 -

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

August 24, 2023

The service is great! Love Kelsey she is such a huge help! My car looks amazing More

by BROOKEH03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Aug 25, 2023 -

Regal Kia Lakeland responded

Thank you!

August 24, 2023

Very good service with my vehicle and staff was helpful and very informative on the work. More

by carriechavis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Aug 25, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5 star review - it's much appreciated!

August 24, 2023

Great customer service , clean, take care of your car and wash your car before they give it back to you 👍 More

by kmorton64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis Cruz, Shawn Carter
Aug 25, 2023 -

Regal Kia Lakeland responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again.

August 24, 2023

First time there, was uncertain about it, but once there, it was nice, others seem to be happy with the popcorn etc. Would have liked to be notified as to progress, but that was due to it being under my daug More

by creus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Iona
Aug 25, 2023 -

Regal Kia Lakeland responded

Thank you so much for sharing your feedback. We really appreciate your business and helping to share the word about Regal Kia.

August 24, 2023

I just think it was ridiculous For me to be there for 5 1/2 hours More

by KNKBELLSR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont no name
Aug 25, 2023 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

August 23, 2023

The best people I ever met very helpful they made sure I was taken care of More

by evieevie1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fadhil Zein, Ricky Custodio
Aug 25, 2023 -

Regal Kia Lakeland responded

Thank you!

August 22, 2023

Service center was delightful and pleasant. I have no complaints . Kesley was very nice and polite More

by JAZZY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Aug 25, 2023 -

Regal Kia Lakeland responded

Thank you so much for your review of your recent visit to Regal Kia. We're happy to see that you had a good experience.

August 22, 2023

Polite helpful wonderful employee to help us older folks great experience oil change and recalls complete in great time More

by janeanne4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Aug 25, 2023 -

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

August 22, 2023

Small waiting area. Excellent oil change discount. Some employees are friendly. Everything else was fine. More

by nancyigl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Regal Kia Lakeland responded

Thank you!

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