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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,074 Reviews

3,074 Reviews of Regal Kia Lakeland - Service Center

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July 15, 2023

Work was done as expected in the given time frame. Prompt and courteous service is what I got. There is a nice lounge inside and you can also sit in comfortable chairs outside. I have had no complaint More

by Brandon H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Regal Kia Lakeland responded

Feedback like yours is valued by every team member here and it gives us the motivation to continue growing as a company.

July 15, 2023

They installed a new compressor and I am so grateful to have an extended warranty bc the repair was so expensive but with the warranty it was covered. More

by kristin.bunch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jul 27, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5 star review - it's much appreciated!

Jul 28, 2023 -

kristin.bunch1 responded

I appreciate the professionalism and that staff are Bilingual and attend to customers in Spanish too. Thank you for keeping great records and being honest, transparent, professional and performing excellent quality work. Muchas gracias por todo el servicio y atención de clientes

July 14, 2023

Their service department is great! Kelsey has been extremely helpful and I really appreciate the service that I have received. Thank you Regal Kia. More

by NO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jul 26, 2023 -

Regal Kia Lakeland responded

Thank you!

July 14, 2023

Fast service quality people Reasonable pricing Kelsey was wonderful to work with Good group of people More

by jacktownsend2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jul 14, 2023 -

Regal Kia Lakeland responded

Thank you for calling Regal!

July 13, 2023

Chris Boswell is the best and so great to work with! Made the deal so easy. More

by drew.fagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

July 12, 2023

I am a regular customer for about 15 years now. I know most of them on a first name basis. You're the best. Thank you for always taking great care of me. More

by Samduncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

July 12, 2023

She was friendly. And awesome with everything. Every body that works there are polite and friendly More

by BABYDOLLMNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jul 14, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

July 11, 2023

Everything was easy to do, online scheduler was faster and simple in the deeler on time The only complaint I have the car wash not good More

by mildredolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jul 14, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

July 11, 2023

This dealership got me in right away. They informed me of any issues and when my vehicle would be ready. I had a great experience. More

by daveb_1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jul 14, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

July 09, 2023

All employees were helpful, and very professional in helping me with info regarding only what is needed to fix my car. More

by d3todom2
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson, Kelsey Johnson
Jul 14, 2023 -

Regal Kia Lakeland responded

Thank you for choosing Regal!

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