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This rating includes all service center reviews, with more weight given to recent reviews.
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3,169 Reviews of Regal Kia Lakeland - Service Center
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September 02, 2023
Very attentive to your needs and keeps you informed with what’s going on with your vehicle . what’s going on with your vehicle . More
by alnieta60
Verified Customer
September 02, 2023
Excellent customer service! Happy with timing and communication. Having more work done soon due to good experience. Happy with timing and communication. Having more work done soon due to good experience. More
by lgenninger1
Employees Worked With
September 01, 2023
Excellent customer service. I always have a good experience with Regal Kia. Quick, and they do a great job! I always have a good experience with Regal Kia. Quick, and they do a great job! More
by JOHELENE.SMITH
Employees Worked With
Other Employees :
Kelsey Johnson, Carlos Iona, Genesis Cruz
September 01, 2023
Always courteous and vary helpful. Very clean waiting area with refreshments and clean restrooms. I rate it 10 Very clean waiting area with refreshments and clean restrooms. I rate it 10 More
by Jerry Mills
Employees Worked With
Other Employees :
Lizzy Moran, Pedro Jenner, Gabe Dejesus
September 01, 2023
It took a week for someone to let me know what was wrong with my car, the two weeks for the job to be completed and NO ONE NOTIFIED ME IT WAS DONE! Plus I asked for the breaks to be done and THEY WEREN’T EV with my car, the two weeks for the job to be completed and NO ONE NOTIFIED ME IT WAS DONE! Plus I asked for the breaks to be done and THEY WEREN’T EVEN DONE! Now I have to wait longer for that to get done! It was no communication! Extremely poor customer service! More
by keri.philson
Employees Worked With
August 31, 2023
I have always had great service at Regal Kia. The employees are fast, efficient and friendly. The employees are fast, efficient and friendly. More
by Jerry Mills
Employees Worked With
Other Employees :
Kelsey Johnson, Pedro Jenner, Carlos Iona, Gabe Dejesus
August 31, 2023
These people are liars they try to force me to sell my van by telling me it would cost 11,000.00 to fix my engine..Then after I refused. They trumped up storeing fees to get money and put the price so hig van by telling me it would cost 11,000.00 to fix my engine..Then after I refused. They trumped up storeing fees to get money and put the price so high so I wouldn't be able to get my van back..these people are scammers beware..They are so full of it!!!!!! I'm furious More
by Jhoffenden
Employees Worked With
Other Employees :
Kelsey Johnson, Carlos Iona, Genesis Cruz
August 29, 2023
Requested estimate for headlight that is out. Received email for several items including headlight and didn’t realize it. Sent a text back asking if that was the headlight repair? I never receive Received email for several items including headlight and didn’t realize it. Sent a text back asking if that was the headlight repair? I never received anything back. I never spoke with the service advisor after the the initial greeting. No one came over to explain what was needed for all those repairs while I was sitting at the dealership. I only had the cashier walk up and tell me I was ready. A complete lack of customer service. Then Saturday I noticed a puddle of oil in my driveway. I had to stop what I was doing on a Saturday and go back to the dealership and waste another 2 hours to get pet that issue corrected from putting an acre in to tight causing the oil leak. This issue caused me to loose time in my day, I now have oil spots in my driveway and I had to cancel my woke for Saturday afternoon because I couldn’t drive to Tampa leaking oil like that. This is out of the ordinary for this location. Customer service is always great up to this experience. More
by zahnscott
