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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,169 Reviews

3,169 Reviews of Regal Kia Lakeland - Service Center

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September 02, 2023

Very attentive to your needs and keeps you informed with what’s going on with your vehicle . More

by alnieta60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Regal Kia Lakeland responded

Thank you. We’re so happy to hear you had a great experience at Regal.

September 02, 2023

Excellent customer service! Happy with timing and communication. Having more work done soon due to good experience. More

by lgenninger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Regal Kia Lakeland responded

When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.

September 01, 2023

Excellent customer service. I always have a good experience with Regal Kia. Quick, and they do a great job! More

by JOHELENE.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Carlos Iona, Genesis Cruz
Sep 07, 2023 -

Regal Kia Lakeland responded

Thank you!

September 01, 2023

Always courteous and vary helpful. Very clean waiting area with refreshments and clean restrooms. I rate it 10 More

by Jerry Mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lizzy Moran, Pedro Jenner, Gabe Dejesus
Sep 07, 2023 -

Regal Kia Lakeland responded

We appreciate you taking time to let us know about your experience.

September 01, 2023

It took a week for someone to let me know what was wrong with my car, the two weeks for the job to be completed and NO ONE NOTIFIED ME IT WAS DONE! Plus I asked for the breaks to be done and THEY WEREN’T EV More

by keri.philson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share or feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

September 01, 2023

Very professional and prompt in service. Used car staff were very good and accomodating to my needs More

by gdelgado2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misael
Sep 07, 2023 -

Regal Kia Lakeland responded

Thank you so much for taking the time to review us.

August 31, 2023

I have always had great service at Regal Kia. The employees are fast, efficient and friendly. More

by Jerry Mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Pedro Jenner, Carlos Iona, Gabe Dejesus
Sep 07, 2023 -

Regal Kia Lakeland responded

Thank you!

August 31, 2023

These people are liars they try to force me to sell my van by telling me it would cost 11,000.00 to fix my engine..Then after I refused. They trumped up storeing fees to get money and put the price so hig More

by Jhoffenden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Carlos Iona, Genesis Cruz
Aug 31, 2023 -

Regal Kia Lakeland responded

We're sorry to hear that you didn't get the result you were hoping for during your visit and we apologize for not meeting your expectations. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

August 31, 2023

Excellent service godd welcoming nice staff like willy moreira and Ricky from finance they are do a great job 👍 More

by HECTORDEHOYOS820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Moreira, Ricky Custodio
Sep 07, 2023 -

Regal Kia Lakeland responded

Team Kia is top notch!

August 29, 2023

Requested estimate for headlight that is out. Received email for several items including headlight and didn’t realize it. Sent a text back asking if that was the headlight repair? I never receive More

by zahnscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Sep 07, 2023 -

Regal Kia Lakeland responded

I apologize on behalf of everyone at Regal. We can’t fix the past, but you have my personal commitment to improving the way our staff serves every customer. Please accept my apologies on behalf of everyone on the team.

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