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Reliable Nissan

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.3
1,920 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 1,920 reviews

November 26, 2024

Very poor communication and took 2 weeks to fix the truck. The service writers were very hard to get ahold of, and to get answers from. More

by ANDREWHOSREALITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa. 1 star.
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Dec 02, 2024 -

Reliable Nissan responded

Andrew, we understand your frustration with the communication and delays you experienced while your truck was being serviced. Our goal is to provide efficient and clear communication, and it’s clear we did not meet those expectations this time. We want to address your concerns and ensure this is resolved. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 26, 2024

Waited about 2 hours. when it was completed they did not rotate my tires. Was not going to wait longer. More

by SALBANO1969
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
David Berrara
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Dec 02, 2024 -

Reliable Nissan responded

We understand your frustration with the wait time and the oversight regarding your tire rotation. It's important to us that all services are completed as promised, and we regret that we missed this step during your visit. We appreciate your patience and would like to address this for you. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 26, 2024

Not a good experience with reliable, will never buy another vehicle here. Customer service was the worst and never once tried to help me with the situation. More

by graul3028
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Abdul Kebe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Myers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2024 -

Reliable Nissan responded

We take customer service seriously and are always looking for ways to improve. It’s concerning to hear that we did not provide the level of support you were hoping for. We would like the opportunity to discuss your situation further and address your concerns. Please feel free to reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.

November 26, 2024

Everything was great. Good customer service and the work was done quickly. Everyone was very professional. More

by andrew_coca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Nov 27, 2024 -

Reliable Nissan responded

Thanks for the awesome feedback, Andrew! We're thrilled to hear you had a great experience with our team. Quick service and professionalism are what we aim for. Looking forward to serving you again!

November 26, 2024

Janay and Laura made this experience lovely. I was greeted kindly by them both when i arrived. Our experience was excellent and we appreciate their willingness and patience to help us out. I hav More

by Ev88220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura, Janay Zamora
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Dec 02, 2024 -

Reliable Nissan responded

We’re thrilled to hear about your excellent experience with Janay and Laura! Our team strives to make every visit enjoyable, and it’s wonderful to know we succeeded with you. Thank you for choosing Reliable and sharing your kind words! Enjoy your new cars!

November 26, 2024

Very helpful, kind, and patient people. Very thankful for all they did and couldn’t be more appreciative More

by sanchez00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos, Portillo, Aidan Woods
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Nov 27, 2024 -

Reliable Nissan responded

Thanks for the wonderful feedback! We're thrilled to hear you had such a positive experience with our team. Your appreciation means a lot to us, and we’re here to help anytime you need!

November 26, 2024

Very good costumer service we would go and work with oscar again is a good person More

by adanR155
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Munoz
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Nov 27, 2024 -

Reliable Nissan responded

Adan, thank you for the fantastic review! We're thrilled to hear you had a great experience with Oscar and our customer service. Your support means a lot to us, and we look forward to working with you again soon!

November 25, 2024

Lanika was very helpful. When I had a problem with the Jeep Latitude she went out of her way to pick me and my grandson up when we got stranded and late at night. She has b More

by Hyawakia56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sammy Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lanika Billie
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Nov 26, 2024 -

Reliable Nissan responded

Thanks for sharing your fantastic experience! We're thrilled to hear Lanika went above and beyond for you and your grandson. We'll make sure to recognize her hard work. Enjoy your new vehicle, and we appreciate your support!

November 25, 2024

Took my car in to get serviced and they had my car out way quick. Great experience! More

by Aperea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
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Nov 26, 2024 -

Reliable Nissan responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with our quick service. Your satisfaction is our priority, and we look forward to seeing you again!

November 25, 2024

Hello there it's me Michael & Cindy , this place was a great place to get a ride n people there r so helpful n even I had a bad credit n I thank y'all . God bless you all More

by CINDYPADILLAHERRERA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Moya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Reliable Nissan responded

Cindy, thank you for the wonderful review! We're thrilled to hear you had a great experience and found our team helpful. Your satisfaction means everything to us. Wishing you all the best!

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