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Reliable Nissan

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.3
1,956 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 1,956 reviews

November 11, 2024

Between my wife and I we have had 5 Nissan Altimas, 1 Frontier, and 3 Rouges and never had any major issues with the vehicles. We also dealt with 3 different dealers over the years. Of the 3 the only ser More

by gbenn249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Reliable Nissan responded

We truly appreciate your loyalty to Nissan and value the trust you’ve placed in our brand over the years. We're sorry to hear that your recent experience with Reliable Nissan’s service department fell short of expectations, especially given the positive experiences you've had with other Nissan dealerships. Your feedback on service wait times, vehicle cleanliness, and loaner car availability is important to us, as we aim to improve every aspect of our service. We would like to address these issues directly and restore your confidence in us. Please feel free to reach out to our Service Director, Steve Vigil, at Svirgil@vtaig.com.

November 11, 2024

Nick Anaya is the THE BEST . He took care of me from the beginning and was extremely helpful More

by S.HOPKINS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Reliable Nissan responded

Thanks for your awesome review! We're thrilled to hear that Nick provided you with such great support. Our team works hard to ensure every experience is top-notch, and it’s wonderful to know we hit the mark with you!

November 11, 2024

Janay and AJ were awesome! They went above and beyond to help me get the vehicle I wanted. Hands down best buying experience I have ever had. More

by moller259
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ, Janay Zamora
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Nov 12, 2024 -

Reliable Nissan responded

We’re thrilled to hear about your fantastic experience with Janay and AJ! Our team always strives to go above and beyond, and it’s rewarding to know we hit the mark for you. Enjoy your new vehicle!

November 10, 2024

Friendly but it did take about a half a day for them to figure out coverage that was included with the purchase of my vehicle. More

by CAMERONWHEDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Reliable Nissan responded

Thanks for the feedback, Cameron! We're glad you found our team friendly. We appreciate your patience as we worked to clarify your coverage. We're always looking to improve, so your insights mean a lot to us. Hope to serve you even better next time!

November 10, 2024

Did not perform all services, had to return for completion after being given keys and told good to go. Vending machine took money without dispensing product, dealership doesn’t operate and couldn’t More

by IRELAND.MICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve took care of things once he was alerted to issues, Steve Vigil
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Nov 11, 2024 -

Reliable Nissan responded

It's concerning to hear about the issues you encountered, from the incomplete service to the vending machine not dispensing the product, as well as the inconvenience of filling out forms that were already completed online. We understand how frustrating this can be. Please know that we take your concerns seriously, and we'd like the opportunity to address this further. For a more thorough resolution, we encourage you to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.

November 08, 2024

Reliable Nissan made getting my new car a smooth, hassle-free experience. Their team was professional, helpful, and transparent, making me feel confident about my purchase. Highly recommended! More

by AKSENIIA GARAYEV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Myers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Munoz
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Nov 11, 2024 -

Reliable Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that you had a smooth experience with our team. Your confidence in us means a lot, and we appreciate the recommendation. Enjoy your new Nissan!

November 08, 2024

Reliable Nissan was awesome! They were so kind and patient with my buying experience! thank you Oscar Munoz and Kim G!! will definitely recommend you guys to friend and family! More

by kenn4us
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Munoz
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Nov 11, 2024 -

Reliable Nissan responded

Thanks for the wonderful feedback! We're thrilled to hear that Oscar and Kim made your buying experience enjoyable. Your recommendation means a lot to us. We look forward to serving you and your friends and family in the future!

November 08, 2024

EVERYONE IS ALWAYS PROFESSIONAL AND AT THE TOP OF THEIR SKILL PLUS POLITE, LISTENING, RESPECTFUL AND CARING More

by TERESA08012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
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Nov 11, 2024 -

Reliable Nissan responded

Teresa, thank you for the wonderful feedback! We’re thrilled to hear that our team's professionalism and care made such a positive impression. Your support motivates us to keep delivering our best every day. We appreciate you taking the time to share your experience!

November 08, 2024

I am unsure who Ramon is. But my overall service with Reliable Nissan was a nightmare. More

by fuentesfrancisco32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Myers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Sales person
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Nov 11, 2024 -

Reliable Nissan responded

We understand how important it is to have a smooth service experience, and we sincerely apologize that your visit did not meet expectations. We strive to provide exceptional service to all our customers, and it’s clear we missed the mark in your case. To resolve any remaining concerns, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 07, 2024

No comment at all the customers service is excellent. I hope they keep this thing all the time. More

by Ramesh shrestha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Reliable Nissan responded

Ramesh, thank you for your fantastic feedback! We're thrilled to hear you had such a great experience with our customer service. We’re committed to maintaining this high standard and appreciate your support!

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