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Reliable Nissan

Albuquerque, NM

Overview
Employees
Reviews
Vehicles
4.3
1,955 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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9951 Coors Boulevard Northwest

Albuquerque, NM

87114

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Showing 1,955 reviews

October 10, 2024

Great service they took really good care of my needs thanks for great service on my car. More

by Mr.Dave1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Reliable Nissan responded

Thanks, Dave! We're thrilled to hear you had a great experience with our service. Your satisfaction is our priority, and we look forward to taking care of your car again in the future!

October 10, 2024

I was not satisfied with the services. I had to keep calling the manager Steven to request a report on my vehicle, he provided me an invoice which I already received. I never received the More

by M.A.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
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Oct 21, 2024 -

Reliable Nissan responded

It’s disappointing to hear about your experience, especially with the communication breakdown from our end. While we're glad that Josh was able to provide helpful updates, it’s clear that we fell short in ensuring you received the proper report and timely communication about your vehicle’s status. This isn’t the level of service we aim to provide, and we understand how frustrating it must have been to have your car in the service center for that long without resolution. We would like the opportunity to address this directly. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com to discuss your concerns further and ensure we can improve moving forward.

October 09, 2024

Very friendly and professional service made sure we were taken care of and took care of all our meeds More

by evelynorosco5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Vigil
Report | Print
October 09, 2024

Unsatisfied with service car was left dirty and unfilled with gasoline after spending $765 dollars for maintenance service More

by DOMSANCHEZ26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Reliable Nissan responded

Dom, we strive to provide exceptional customer service and are committed to ensuring that every customer leaves our facility satisfied. To address your concerns promptly, please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 09, 2024

The service is always great and the people are always friendly and helpful and treats everyone with respect and kindness More

by REGINARICHARDSON0319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa service department
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Oct 11, 2024 -

Reliable Nissan responded

Regina, thank you for your wonderful feedback! We're thrilled to hear that our team's friendly service and respectful approach make a positive impact. We appreciate your support and look forward to serving you again!

October 09, 2024

The service was fast and Nick took care of all my concerns and maintenance needs. More

by CMiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Report | Print
Oct 11, 2024 -

Reliable Nissan responded

We're thrilled to hear that Nick provided you with fast service and addressed all your concerns. Your satisfaction is our priority, and we look forward to serving you again!

October 08, 2024

Janay was great! I am completely satisfied with today's visit to Reliable. The process was by far the easiest I have ever had. So grateful to have called and Janay an More

by Joan Schernitz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Janay Zamora
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Oct 09, 2024 -

Reliable Nissan responded

Joan, we're thrilled to hear about your positive experience with Janay! Our team strives to make every visit seamless and enjoyable. Thank you for your kind words; we look forward to seeing you again soon!

October 08, 2024

This experience was miserable. I took my car in for service, and couldn’t possibly get them to communicate how long they were keeping it. I had to initiate all contact regarding my More

by DANGEREUSE09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not give single name, as this feels like a systemic problem
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Oct 11, 2024 -

Reliable Nissan responded

It’s disappointing to hear that communication fell short, leading to frustration on your end. We strive to provide timely updates, and it's clear we need to improve in this area. We also apologize for any confusion caused by our communication attempts. Our intention is to provide assistance and support, not to overwhelm you. Your concerns are important to us, and we want to ensure that we address them appropriately. To discuss this further and find a resolution, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 08, 2024

Hard to get a hold of anyone to schedule. On hold multiple times. In past washing my car has always been a part of your service. Hard to believe I can spend over $1000 and you don’t even wash More

by astreng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2024 -

Reliable Nissan responded

We're sorry to hear about your experience scheduling and the car wash service. We appreciate your input and will work on improving our communication and service offerings. Your satisfaction is important to us!

October 07, 2024

Very friendly and not as long as expected salesperson very helpful I would do it again More

by evelynorosco5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Mcclaskey, Reece Robinson
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Oct 08, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Evelyn! We're thrilled to hear that you had a great experience with our team. We appreciate your kind words and look forward to assisting you again in the future!

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