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Reliable Nissan - Service Center

Albuquerque, NM

4.1
917 Reviews
Call Service Center (505) 715-5905

917 Reviews of Reliable Nissan - Service Center

Sort by
December 02, 2024

Ramon was very nice and helpful he made sure we were taken care of thank you More

by PATRUJILLO74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 01, 2024

Best customer service would recommend coming back outstanding performance.. I’ve had Nissan over 7 years. More

by Pochoa2511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
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Dec 02, 2024 -

Reliable Nissan responded

Thank you for your fantastic review! We’re thrilled to hear you’ve had such a positive experience with our customer service and performance. Your loyalty over the years means a lot to us. We look forward to welcoming you back soon!

November 30, 2024

Had an open recall and a lot of way past due routine maintenance done. It was expensive but I'm glad to have it done. More

by KAREN.MEDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Reliable Nissan responded

Thanks for your feedback, Karen! We're glad to hear you took care of your open recall and maintenance. While it can be an investment, we believe in the importance of keeping your vehicle safe and reliable. We appreciate your trust in us!

November 30, 2024

Service was great, everything is in working order thanks to mich for the great service! More

by CHRIS11ALB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Vigil
Report | Print
Dec 02, 2024 -

Reliable Nissan responded

Thanks, Chris! We're thrilled to hear you had a great experience. Mich is indeed a rock star! Your feedback motivates us to keep delivering top-notch service. Looking forward to seeing you again!

November 30, 2024

Made an appt for repair, got there. .. no parts available. Rescheduled. Took about 20 -15 minutes to install. Looks good. Problem labor was $69. There should be adjustable rates by the More

by FVWEBER05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Reliable Nissan responded

Thank you for your feedback. We’re glad to hear you found our staff knowledgeable and enjoyable. We appreciate your thoughts on pricing and will take them into consideration as we strive to improve our service. Your experience is important to us, and we hope to serve you better next time.

November 29, 2024

Great customer service. I love the fact that everyone is so nice and helpful cheerful and goes an extra mile to keep the customer happy. More

by Luz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Dec 02, 2024 -

Reliable Nissan responded

Luz, thanks for your wonderful feedback! We're thrilled to hear that our team made such a positive impression. Providing excellent service is our top priority, and it's great to know we hit the mark for you. We look forward to serving you again soon!

November 29, 2024

Reliable Nissan provides excellent service I will always bring my vehicle there Nick is always very helpful More

by gailbranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Reliable Nissan responded

Thank you, Gail! We’re thrilled to hear you had a great experience with us. Nick is indeed a valuable part of our team, and we appreciate your trust in Reliable Nissan for your vehicle needs. Looking forward to serving you again!

November 28, 2024

Better communication would be appreciated. Better transparently. Better sense of urgency. Better description of what is happening. More

by romeorc93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Reliable Nissan responded

We understand how important clear communication, transparency, and urgency are when it comes to your service experience. To ensure your concerns are fully addressed and to provide further assistance, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

November 28, 2024

David Barrera is outstanding ! He cares about people and does his best to help his customers. More

by Bob.pinonskp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Barrera, Steve Vigil
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Dec 02, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Bob! We’re thrilled to hear that David made such a positive impact. Our team is dedicated to providing excellent service, and it’s great to know that it shows. We appreciate your support!

November 28, 2024

A tire rotation took 2 hours after being told it will take an hour. Went in originally for Ariya recall. They did not have update. Told me if I called i would have known even though online explains why More

by AFSGTART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Anaya
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Reliable Nissan responded

We understand how frustrating it must have been for the tire rotation to take longer than expected and for the recall update to not be available when you arrived. Scheduling appointments online should ensure a smoother experience, and we regret that wasn’t the case here. We’d like to address your concerns further and provide a resolution. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.

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