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Reliable Nissan - Service Center

Albuquerque, NM

4.1
997 Reviews
Call Service Center (505) 715-5905

997 Reviews of Reliable Nissan - Service Center

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October 12, 2024

The wait time was good it was very professional kept me informed on my vehicle was impressed More

by MCHARLES247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dealt with service manager
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Oct 14, 2024 -

Reliable Nissan responded

Thanks for your feedback! We're glad to hear you had a positive experience and appreciated our communication. Your satisfaction is important to us, and we look forward to serving you again.

October 12, 2024

I was very disappointed I waited 1 1/2 hours for a scheduled oil change. There was no waiting room. The service was horrible and I wasn’t given my discount from website. More

by SLTEACH03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Oct 15, 2024 -

Reliable Nissan responded

We understand that waiting for an oil change, especially for 1.5 hours, is frustrating, and we sincerely apologize for the inconvenience you experienced. We strive to provide efficient service and a comfortable environment for our customers. Regarding the discount from our website, we appreciate your patience and want to ensure you receive the benefits you’re entitled to. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 12, 2024

Worst service I have had. Was told the service would take 1 and 1/2 hours and I was there for 4 hours. I was not offered a ride home to wait and I had to keep asking how much More

by lonniekristenaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know her name
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Oct 15, 2024 -

Reliable Nissan responded

We understand how frustrating it can be when service expectations are not met, especially when you had an appointment scheduled. It’s important for us to provide timely and effective service, and we regret that we did not deliver on that promise during your visit. We appreciate your feedback about the communication regarding your wait time and the lack of a ride home, as this is not the level of service we aim to provide. To ensure we address your concerns directly and improve our processes, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 11, 2024

He told me it would be 409 and when I came to pay it was over 800 More

by pegasus7451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Reliable Nissan responded

It's important to us that our customers feel informed about their service expenses. We appreciate your feedback, as it helps us improve our communication and transparency. For further assistance regarding this matter, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 11, 2024

I keep taking my car and they don't find the problem with it. When I get in and drive it home the noise is still there. I'm getting ready to trade it in for a Kia. Its so frustrating. More

by GREENEYES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marrisa
Report | Print
Oct 15, 2024 -

Reliable Nissan responded

We understand how frustrating it can be when a problem persists despite multiple visits. Our goal is to ensure that every vehicle receives the attention it needs, and we're committed to resolving this for you. To address your concerns more effectively, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 11, 2024

Took forever to check in. Gave me the wrong key fob when service was completed. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Vigil
Report | Print
Oct 15, 2024 -

Reliable Nissan responded

Tommy, we understand how frustrating it can be to wait during the check-in process and to receive the incorrect key fob. Your feedback is valuable, and we are committed to improving our service. To address your concerns directly, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.

October 11, 2024

I prefer going to Reliable versus anywhere else. I like the mailed coupons and the people seem to care. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Reliable Nissan responded

Thanks for the fantastic feedback, Brian! We're thrilled to hear you enjoy the mailed coupons and appreciate our team's care. Your support means a lot to us, and we look forward to continuing to provide you with great service!

October 11, 2024

Thank you Mr. N. Anaya for your excellent service! We need people like you in Los Angeles! We appreciate the speedy service of Nissan Albuquerque for assisting us More

by MONICA GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Reliable Nissan responded

Monica, thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Mr. N. Anaya and our team at Nissan Albuquerque. Your support means a lot to us, and we’re glad we could help get you back on the road quickly!

October 11, 2024

The service center has always been upfront and honest. They have made the experience more enjoyable and have made me feel more confident in their ability to do the work that I have requested. More

by SIOWJAMIE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luara Mcclesky
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Oct 14, 2024 -

Reliable Nissan responded

We're thrilled to hear you had such a positive experience with our service center. Honesty and customer confidence are our top priorities, and it's great to know we're hitting the mark. We appreciate your support!

October 10, 2024

Manager does not make sure your vehicle is getting the right service. Waited 3 hours for an oil change. Also exterior and interior wasn’t protected with zaktek protection which is included with car payme More

by SHUUKES42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasadi Deskin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Myers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sophia Salazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua gallegos , Kenyon Sullivan , Steve Vigil, Reece Robinson
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Oct 14, 2024 -

Reliable Nissan responded

We understand how frustrating it must have been to wait three hours for an oil change and to find that your vehicle's Zaktek protection wasn't applied as expected. Providing timely service and ensuring your vehicle is properly cared for are important to us, and we regret that this wasn’t your experience. To ensure we address these concerns, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com. He’ll be able to review your situation in detail and make sure it’s handled appropriately moving forward.

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