Richard Lucas Subaru

The service staff are consistently professional and friendly and I’ve been traveling to this dealership from Staten Island for years! friendly and I’ve been traveling to this dealership from Staten Island for years! More

The dealership is kept clean and the personnel is very helpful las well as friendly. helpful las well as friendly. More

The employee in Richard Lucas Subaru is always friendly and enthusiastically. They done very efficiently. and enthusiastically. They done very efficiently. More

The employees were energetic and simplified the process of buying a car by using easy to understand terms. Kwabee showed me around the car during the test drive to make me more comfortable. of buying a car by using easy to understand terms. Kwabee showed me around the car during the test drive to make me more comfortable. More

This is my second car from Lucas Subaru. It will not be the last time I purchase a car there because of the quality of the service and friendliness of the whole staff. The cars are amazing. It will not be the last time I purchase a car there because of the quality of the service and friendliness of the whole staff. The cars are amazing. We all know that. But your purchase experience can be different from place to place. Not here. Always helpful and on point More

Needed to trade the Hyundai for something reliable for the snowy winter months here in PA. Thank you to the General Manager Greg for treating me like family! And thank you to salesman Mike P. for your hel the snowy winter months here in PA. Thank you to the General Manager Greg for treating me like family! And thank you to salesman Mike P. for your help! Couldn’t have done it without you both. THANK YOU. 10/10 experience at Richard Lucas Subaru in Avanel, NJ. More

Always friendly and done efficiently I always am pleased with my experience Thank you so much with my experience Thank you so much More

Brought our 2020 Subaru Outback to Lucas for the 24K service that we prepaid along with the 8 year, no deductible gold added security warranty, both from Subaru. We had previously brought the car to service that we prepaid along with the 8 year, no deductible gold added security warranty, both from Subaru. We had previously brought the car to Lucas for the 6K, 12K and 18K service, all under the prepaid maintenance also. They call saying they 'recommend' a cabin air filter, engine air filter and throttle body service. It took a total of about 45 minutes to get them / Subaru to see that we had the maintenance agreement and 1 of the filters was covered in the 24K service. The other filter would be replaced at 30K. At that point, I needed to get back to work, I OK'd the throttle body service. Foolish me, I thought they'd treat us right. Turns out from calls to other dealerships and forums on the web - a throttle body service might be needed at >80K miles and we'd have had poor performance from the car (again, the car has 24K miles and no performance issues). It only sees highway driving in the NorthEast. Subaru doesn't even list it as part of their scheduled maintenance. This dealer 'recommends' it... for the car's needs? Or their bottom line? So it is just an upsell we fell for. Shame on us - but you can be warned. We thought they were above that. But we were wrong. That's the 3rd straw for the camel's back. The other 2: 1) They damaged the car pulling it out of the service bay on the 12K service. Fixed it up and gave us a loaner. We DID keep going to them after that. 2) Trying to build a relationship with the dealership / wanting to be sure the car gets taken car of the correct way, with OEM parts, we had them replace the windshield when it cracked. They then had it for about 6 weeks trying to find a leak that started after they replaced the glass. They gave us a loaner car and it was during covid. And we kept going back to them. But this upsell and time lost just trying to have them see we have the maintenance agreement and what is covered is now having us question the overall quality / ethics of the dealership's service department. And an email about this to the owners has gone unanswered. What's to say? They got caught and lost a customer. More

Have been using Richard Lucas Subaru for car service for several years. They are thorough, reliable, helpful and responsive to customer concerns. Would keep a Subaru just to have them as my car servicing te several years. They are thorough, reliable, helpful and responsive to customer concerns. Would keep a Subaru just to have them as my car servicing team. More

Imagine the best car buying experience you could dream of?....that's precisely the experience you will get at the Richard Lucas Subaru, especially if Bill is facilitating the process! I walked in a little of?....that's precisely the experience you will get at the Richard Lucas Subaru, especially if Bill is facilitating the process! I walked in a little skeptical, a little scared and walked out happy, comfortable and well taken care of. Bill was very informative, professional and friendly. He kept me informed on every update in the process and always replied promptly to my texts. He made me feel like I haven't jut purchased a new car, but a new car that came with friends that are guaranteed to be there whenever needed. I'm looking forward to coming back here for my Outback's service needs and have been recommending this dealership to everyone I know. Thank you! More