Rick Case Acura - Service Center

An awesome experience! Always have a very awesome experience at Rick Case Acura on Sunrise and 441. Francisco Garcia is the reason that everything is handled very professio Always have a very awesome experience at Rick Case Acura on Sunrise and 441. Francisco Garcia is the reason that everything is handled very professionally! More

Acura TSX Wagon Overall, this is a good dealership. The customer service is great and I have nothing but good things to say about Francisco Garcia and his team. Howev Overall, this is a good dealership. The customer service is great and I have nothing but good things to say about Francisco Garcia and his team. However, they are on the pricey side and some items on the invoice were not even mentioned to me. More

Amazing service The team is super efficient and they keep you informed on the progress of your car so you can plan your day according. Always an amazing experience The team is super efficient and they keep you informed on the progress of your car so you can plan your day according. Always an amazing experience More

Great service Experience great service. Jonathan Marroquin was friendly and communicated with me regarding the status of my vehicle repeatedly. The length of servic Experience great service. Jonathan Marroquin was friendly and communicated with me regarding the status of my vehicle repeatedly. The length of service was also quick. More

Great service This is my second Acura dealership in South Florida and I must say there is no comparison with reference to service with a smile. Rick Case is by f This is my second Acura dealership in South Florida and I must say there is no comparison with reference to service with a smile. Rick Case is by far, the most customer friendly place to be. More

Excellent Service Visit Always a great service experience here. Never try to oversell me. Diagnose problems quickly and offer resolutions. Jon was an excellent service expert Always a great service experience here. Never try to oversell me. Diagnose problems quickly and offer resolutions. Jon was an excellent service expert. Knowledgeable and professional. More

Perfect 10 The moment I pulled up I was greeted and escorted to the Service advisor’s desk. The service advisor Francisco Garcia listened to my concerns intentl The moment I pulled up I was greeted and escorted to the Service advisor’s desk. The service advisor Francisco Garcia listened to my concerns intently .documented everything and advised me a Approximate time the service would be completed . Throughout the service the advisor keep me updated as to the status of my vehicle. Upon completion was escorted to the cashier and both the advisor and cashier asked if I had any other concerns or if there’s anything else that they could help me with . More

Acura ILX service June 29 All good. We have a service agreement for no cost maintenance for 3 years. Easy to schedule on line and good service. Nice and comfortable waiting All good. We have a service agreement for no cost maintenance for 3 years. Easy to schedule on line and good service. Nice and comfortable waiting area. More

Excellent service My service advisor was excellent. He was professional, informative and timely. He kept me advised of status and called me Sutherland service to updat My service advisor was excellent. He was professional, informative and timely. He kept me advised of status and called me Sutherland service to update me. More

Awful Awful Awful So where do I start. Took my car 3 weeks ago for the AC blowing hot.... "it's been fixed, that'll be about $300"...ok great. Less then a week exact sa So where do I start. Took my car 3 weeks ago for the AC blowing hot.... "it's been fixed, that'll be about $300"...ok great. Less then a week exact same problem, bring it back "oh we know what the problem is it's been fixed, now nearly $500".... ok cool. Same week AC breaks again, exact same problem everytime...so this 3rd time which is this evening this great service manager calls me to tell me oh this time we know what it is it will cost IN PARTS $1600!!! So the part I have not told you is that they kept my car for a full 2 weeks, 14 days they kept my car.... no calls no updates literally not a peep. Left 3 or 4 messages on Francisco voicemail then left other messages on this great service manager whatever his name is. Guys watch out for these xxxx bags. Trust me when I tell you these are unqualified uneducated car people that are literally out to screw you over. If you don't want to listen to me just look at their review history. These people are TERRIBLE and truly avoid this place at all costs. The things I have heard about this place since I have shared my stories would make you sick. Be careful. I warn you be careful. Take your car to any other car dealer but Acura and I wouldn't even buy an Acura from them from how shady they are. xxxx poor management and Rick and Rita Case would be appalled by your customer appreciation. More