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Rick Case Honda
Davie, FL
1,287 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,287 Reviews of Rick Case Honda
January 25, 2016
Attention! Honda service center will rob you blind! I know that in the end it is my own fault for not doing research, but I was at work while my car was in the Honda service center and had to make a qui I know that in the end it is my own fault for not doing research, but I was at work while my car was in the Honda service center and had to make a quick decision, so I gave them the go ahead. Ended up being one of the dumbest mistakes ever. They charged me $900 to put in a new alternator. Afterwards, my fiance made a few calls to other service centers (including dealerships, not just mom and pop shops) and found out that it should have cost 400-600 tops. They charged me almost $400 just for labor. I know it overpaying to have a car serviced in the norm these days, but good lord, I did NOT think I would have to worry about my own dealership doing me so dirty. NEVER AGAIN. I am so bitter that I don't think I will even OWN a Honda after this car. More
by kklunk2
Employees Worked With
Mark Warshefski, Alex Almeida
January 20, 2016
Scan you to trade your car from service dept to sales Took my Honda in for several recalls, car was working fine. received call saying my transmission went while they had the car??? I took my Honda in for Took my Honda in for several recalls, car was working fine. received call saying my transmission went while they had the car??? I took my Honda in for several recalls, car was working fine. I received call saying my transmission went while they had the car??? 6,000 to fix or trade it in for a 1,000 credit and that Honda America would pay $1,600.00 toward $6,000.00. After about a couple of weeks, no one would return our calls. They held my car for 5 months and when we should up to dealer, girl who was tending to us was no longer working there. Spoke to General Manager and Service Manager and was told they knew nothing of this matter and they did not have my car. After me continuing telling them they have my car, they agreed to look for it. Then they lost my car on top of having it 5 months. Yes 5 months. Now I get a call they found it and they want to return the car to me broken or pay them now $2,900.00 to repair car. Said a new lower price for them having my car so long, but now American Honda's offer of $1,600.00 is off the table. It's a scam to make me trade in car. I only took my car in for recalls, car had no issue at all, it has been a total of 8 months to get recalls done and them try to return my car broken. They serviced my car and just want to force me to trade it in, after they give you a high repair bill, for a car with no issues. When I gave them my car there was nothing wrong with it. 2-8-16 continue from my original review. Amazing that the only thing that is true of Alex Almeida statement is they want me to trade in my car, the rest all LIES. He also fail to mention that he knew nothing of this matter till just recently, for him to give a story line after five month and telling me that he knows that my car was not there, cause he knows everything that go's on in his service dept. this has been an issue since Feb 2015 and continued to now. He just found out about it in Jan 2016. Also the original person no longer works there. He is just protecting there mistakes and the mis handling and scamming that went on between the service dept and sales dept. At the end, now they call us a liar and offer to fix car at cost, they went from $6,000 to $2,900, he claims is cost, but call around and you will find to fix a transmission in most places is under 1,500 dollars, there cost is double everyone else. Oh, by the way, now they state that it was requested to leave car there for 5 months, really! cause that is what I needed to do with my car. and now a car that was driven to them with no issues, they are asking for me to come have it towed out. Amazing. anyone reading this, just type in goggle, Rick Case Honda Complaints. See all the other complaints. We can't all be wrong and we are all not going away to you make things right.. Customers mean nothing to them, it's all about the dollar. One more thing, the plate was picked up end of November and reason was we needed another car, cause you had ours and we called and went by your location several times and where always told, we will get back to you, because the original person who was handling my car, was no longer employed there. More
by justntime
Employees Worked With
First contact person Andrea Bedoya, now dealing with above chk box/ also Gen Mang Marc Riley, Alex Almeida
January 11, 2016
the best this a dealer where l bought my daugther first car after graduating from high school it took me at the time only 2 hrs to buy the car in 2010 and my this a dealer where l bought my daugther first car after graduating from high school it took me at the time only 2 hrs to buy the car in 2010 and my experience was excellent now on 2016 l came back and in 2 hrs bought my accord sport rick case treatment with honesty they are prepared to handle any situation with my cars needs body collision service dpto etc, 10 years tranmitions and engine what else you want l hope they never change. More
by ray iglesias jr
Employees Worked With
financial zam sales gonzalo (ecuador) both very profesionals and helpfull.
January 09, 2016
No Pressure purchasing a new care I all the years purchasing new cars I have to say this was the absolute Best. My salesman Jeffrey Tucker never once pressured me to buy any car He too I all the years purchasing new cars I have to say this was the absolute Best. My salesman Jeffrey Tucker never once pressured me to buy any car He took his time with me and let me decide if I was going to buy any car at all He showed me every car I wanted to see. I would certainly buy another car from this dealer More
by pkrmkr52
Employees Worked With
Jeffrey Tucker and Jeffrey Herman Both were more than GREAT!!!!!
January 08, 2016
Professional, Courteous and Good Value My Rick Case salesman Frantz Jean-Felix made my automobile purchase a positive and stress free experience. Frantz showed us different vehicles until m My Rick Case salesman Frantz Jean-Felix made my automobile purchase a positive and stress free experience. Frantz showed us different vehicles until my wife saw the one she loved. No pressure. Very knowledgeable, friendly and professional salesman. I highly recommend Rick Case and Frantz Jean-Felix to future car buyers. More
by tom2016
Employees Worked With
Frantz Jean-Felix
January 06, 2016
It was a great expiriance, because everybody helps They are excellent, specially mr Rafael Davila, I been taking to him for a few month and he was very friendly, even my husband give him a like, he is They are excellent, specially mr Rafael Davila, I been taking to him for a few month and he was very friendly, even my husband give him a like, he is always unhappy with the sales person and he love to work with him. More
by mcamacho2
Employees Worked With
Rafael Davila
December 22, 2015
superb Andre Austin was very knowledgeable, courteous and understanding. Every concern I had he took the time to explain. He make me feel like a friend and n Andre Austin was very knowledgeable, courteous and understanding. Every concern I had he took the time to explain. He make me feel like a friend and not. Just a transaction deal. More
by nikkicreary
Employees Worked With
Andre Austin
December 17, 2015
Wonderful experience I was extremely happy with my experience at Rick Case. I will definitely recommend this dealership and my salesman, Joel Morales to friends and family I was extremely happy with my experience at Rick Case. I will definitely recommend this dealership and my salesman, Joel Morales to friends and family. More
by Dawngrant
Employees Worked With
Joel Morales
December 15, 2015
Great Experience Very happy with my 2016 Honda Civic purchase. Jack Horton was very nice, helpful, informative, patient and accommodating. The finance gentleman was al Very happy with my 2016 Honda Civic purchase. Jack Horton was very nice, helpful, informative, patient and accommodating. The finance gentleman was also very nice and accommodating. Definitely great customer service. More
by Yasmar23
Employees Worked With
Jack Horton
December 14, 2015
CRV-EX Excellent.. Very happy.. I love my CRV-EX.. 2016. My salesperson Ariel Aronowicz was very helpful.. I will recommend him to my friends.. Another happy Excellent.. Very happy.. I love my CRV-EX.. 2016. My salesperson Ariel Aronowicz was very helpful.. I will recommend him to my friends.. Another happy customer More
by Marysurf
Employees Worked With
Ariel Aronowicz
