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Rick Case Hyundai Plantation

Fort Lauderdale, FL

3.9
2,556 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer. In only its first month of operations, the Fort Lauderdale, FL dealership became the largest volume dealer in all of South Florida. Throughout the history of the Rick Case Hyundai dealerships, the Rick Case Automotive Group has always offered customers exclusive benefits such as a unheard of 20 year / 200,000 miles nationwide warranty on all new Hyundai purchases. In addition to delivering unrivaled service and quality automobiles to all Rick Case customers, the Rick Case Automotive Group also contributes to the community on a philanthropic level. Many children are not fortunate enough to have a bike of their own. Fortunately, the Rick Case Bikes for Kids program, founded in 1982 by Rita and Rick Case of the Rick Case Automotive Group, has been making that dream a reality for needy children going on for 28 years. Rick Case Bikes for Kids makes it easy to get involved and help a child in need. Bikes in good condition are being collected at all Rick Case Automotive Group locations and then donated to a child in need for the holiday season. Rick Case believes your business is only as strong as the community around it, so it is important to support local residents and children, especially in their time of need.
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925 N State Road 7

Fort Lauderdale, FL

33317

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Showing 2,556 reviews

June 19, 2016

Very happy Marty was the best salesman. I bought my first car from him 13 years ago and ended up buying my most recent car with him again. He's very professional More

by sluckhoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marty Israel
June 18, 2016

Excellent The sales representative was friendly, extremely helpful, went out of his way to help me enroll in blue link & I found him to be very knowledgable in More

by smarvinde
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Price
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Recommend Dealer
Yes
Employees Worked With
Easton Jones.
June 17, 2016

Excellent Experience I am a very happy customer. I will reccomend this to all my friends and family. Thank you for your great service and friendly hospitality. It was such More

by bvbowner1
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Price
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Recommend Dealer
Yes
Employees Worked With
Christian Maidama
June 17, 2016

Best first time car buyer experience ! The experience I had with the Hyundai staff was truly an easy and memorable one. Being a first time car buyer I felt I was going to be very overwhelme More

by Dhumphreyn
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Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fares Abualown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty Israel, Malik Saleh
June 17, 2016

Exellent Nothing but great reviews love your cars and will always buy them looks good runs great I am proud driving Hyundai and will recommend it to my friend More

by snezam034
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Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Chtaili
June 17, 2016

great My time at Rick case was amazing. I love my car. Everyone made the experience very enjoyable. They worked with my every need and made sure that I was More

by christinet303
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Price
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Recommend Dealer
Yes
Employees Worked With
Christian Maidana
June 17, 2016

Satisfied Customer I loved my experience at Rick Case Hyundai. The sales Person was excellent and the whole team was incredible. My new car is a dream and I love the col More

by shauntiaclark
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Friendliness
Price
Recommend Dealer
Yes
June 16, 2016

Worst service from Management ever! Mr.Lord is arrogant, unprofessional, and short tempered. My car was damaged in car wash and he refused to fix it. He got upset and stormed off throwin More

by blackjblue12
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Colin Lord
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2016 -

Rick Case Hyundai Plantation responded

Hello, I am sorry that we did not provide the level of service you expected. If you wouldn’t mind reaching out to us directly to discuss further, we would greatly value any additional feedback. Please contact the General Manager Leroy Larson or via email leroylarson@rickcase.com or call 954-581-5885 ext 7501. Thank you.

Jun 27, 2016 -

blackjblue12 responded

My license plate was found in the car wash on Sunday 02/07/2016 by an employee after I called because I noticed my plate was missing. After it was recovered I had to reach out to the service manager and he did not acknowledge that it occurred in the car wash. I confirmed with him that the plate was found in the car wash by an employee and my plate holder was cracked. He replaced the holder with a free hyundai one and stated that was all he was doing for me. The damage is to the black plastic piece of bumper where the license plate holes are. One of the holes is torn because of the car wash pulled the plate and nails out. I also noticed a scratch in the leather of the center console which again he did not want to address. I have been a loyal customer and have done most of my service there over the 12 years of owning Hyundais and I was very disappointed with how he treated me, the way he acted, and how he responded to my concerns. I asked if the detail person could take a look at the scratch and I asked what he could do about the plastic bumper piece. He didn’t offer any suggestions or solutions. I haven’t heard from anyone there since and he said he would speak with the service advisor about the car. It has been over 4 months and I have heard nothing. Also, I had vibration in the car and a belt was replaced and that didn’t help. Nothing else was done about that so I recently took my car somewhere else and the engine mount was replaced and the vibration has stopped. I am sorry to say that my experiences there in the last 6 months to 1 year have not been good and I am getting service somewhere else at this time. I really hope that you care about me as a customer and can offer me something because I would like to come back and continue to due business there.

Jun 30, 2016 -

blackjblue12 responded

After sending additional information with pictures to the general manager. He calls me and says he doesn't know what I'm talking about and says I never reported it. He was laughing throughout our entire conversation and was talking over me. He was just as unprofessional and arrogant as the service manager. He also stated that there is nothing he could do for me-of course I knew that was coming. This isn't the first time I have had a problem there but it was my last. My favorite part of the call was when he asked if I had 20" wheels. Did you talk to your staff or not and stop playing games and wasting time. These guys are of full of xxxx. They are a joke. I am disgusted with both of them.

June 16, 2016

Customer service was excellent It was a pleasure working with the staff at the dealer. Donnie was very patient with us as we pondered over our decision for days. More

by Shar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malik Saleh
June 16, 2016

The good guys I thought my expirience at rick case was good. I did feel slightly pressured to get a car that day rather than thinking about it and coming back after More

by gr3gfunny
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
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