Rick Case Volkswagen

Car leasing nightmare (I gave 1 Star because I can’t give zero)Terrible business practice. Lack of respect for customers time. This dealer’s business practice epitomizes ba (I gave 1 Star because I can’t give zero)Terrible business practice. Lack of respect for customers time. This dealer’s business practice epitomizes bait and switch. Car buying is stressful. But the two, yes two back to back experiences I had there, led me to sharing my experience as much as I can. I have leased approximately 7 cars of different models and have never had an employee interrupt financing to renegotiate prices that both the dealer and I had already negotiated and agreed on. I literally had the key of the car that I was purchasing in my pocket. As a matter a fact, things became so confusing and hectic so abruptly that we left the dealer with the key. As I was getting into my own car to leave, the salesman had caught up to me to return the key to him. Going to a Rick Case dealer was and always has been the worst experience. We will never give them another opportunity to earn our business. More

Great Car Buying Experience This was my first purchase of a Volkswagen vehicle. From the moment my husband and I walked in the door, we felt a sense of comfort. Anvar greeted us This was my first purchase of a Volkswagen vehicle. From the moment my husband and I walked in the door, we felt a sense of comfort. Anvar greeted us and took care of us the rest of the way. After visiting other dealers, Rick Case VW was the only one that gave me the best deal. They took care of the remaining 20 payments of my lease and was able to put me into a new 2018 model VW. Anvar was patient with us. He didn't pressure us into a deal we were uncomfortable with. The service was so great!! We came back within a week to get another new vehicle for my husband!!! Now for my husband's car, it was a difficult deal due to the large negative equity left on his car. After back and forth communication, the used car manager came up with a deal we couldn't leave on the table. In the end, we can say that we are now happy to be a part of the Volkswagen family!! Thank you Anvar!! Abundant blessings to you and your family!!! More

Simple oil change and tire rotation I arrived at Rick Case VW at 10 AM. I had an appointment then for a simple oil change and tire rotation, which I was told would take an hour. Upon arr I arrived at Rick Case VW at 10 AM. I had an appointment then for a simple oil change and tire rotation, which I was told would take an hour. Upon arrival I was told to go sit in the lobby and wait for a technician. I was not seen by a technician until 10:45 AM who told me that the service would take at least an hour and a half. He then tried to scam me with an addition to my car that I didn't need. Along with this, the complementary website wouldn't allow me to access any website, aside from google. I brought my laptop to do work because I was told that the wifi would support it, but of course it didn't. I will never come back to this godawful, slow as xxxx car dealership. The staff is not helpful and they always take longer than they say to finish what you came in for, no matter if you have an appointment or not. This is a garbage car dealership. More

Horrible experience I'll tell you about my horrible experience at Rick Case VW in Weston. On 11-01-17 at night I selected 2 cars from their online inventory in which I wa I'll tell you about my horrible experience at Rick Case VW in Weston. On 11-01-17 at night I selected 2 cars from their online inventory in which I was interested. On 11-03-17 in the morning I communicated with them to schedule a test drive and so far so good. When I finished my work, I headed to the dealer which is about an hour away. Once I arrived they attended me immediately and just when we were looking for the car to see it and try it out, guess what, they had already sold it, at that moment I was surprised, but well I already had a second option in case that happened. To my great frustration it turns out that the second car had also sold it, incredible as they still had it on sale online when those cars did not exist, I do not know if they use it as a marketing trick to make the customer go to their dealer but the truth is that it is not professional at all if they do it with that goal. Seeing my frustration they tried to propose me another vehicle, which was not what I was looking for but since I had gone up there optimistically I thought that they could still fix their bad work and I accepted to try it. To make long history short once we were doing the test drive I realized the air conditioning did not work at all, incredible. We automatically returned to the dealer and l took off immediately without thinking twice, because it was not only their incompetence to keep their inventory updated, but they are also trying to sale cars with problems when that must be their number one priority. Finally my experience at Rick Case VW in Weston has been the worst I've had in any car dealer, their lack of professionalism, organization and respect for the client left me speechless and with great frustration. Personally I do not recommend anyone to go there to find anything. In case you decided to go, call first at least 3 times and make sure that what you are looking for is available, works properly as they describe and the price is the same as they publish. More

worst prices, customer service, customer service I expressed to them that i was heloing my mother release a car, i explained 2months ahead of time that i needed to get this done before the 19th of Au I expressed to them that i was heloing my mother release a car, i explained 2months ahead of time that i needed to get this done before the 19th of Aug. They told me they'd call when the 2018s came in and they didnt. I called them, again they told me they dont have the 2018s yet but theyed call 1st of the month, they didnt do that either but when i called again they expressed that theyve looked at my moms previous deal and they should have a problem keepingbit the sane or better. Fast foward to 1 week before lease turn in. They quote me $150 dollars more a month. I tell them thats insane and would add up to more than 50% of the cars value when the buy out only represents like 24% of its value. So they, knowing i was now in a pinch tried to hose me and line their pockets. Then i tell them i got quotes from other dealers for way better and they tell me that their policy is to beat any lease quote by $10 a month. Well i get a call from the manager saying they cant beat it and it impossible to beat. They insisted that the other dealers were lying to me. So now im in a pinch, and being told its not possible for a left over 2017 let alone a 2018 model. So i kept speaking with dealers and Naples Vw gave me the exact deal they told me would be $450 a month and 2k down for $312 a month with $0 down. Deal is done and i warn anyone that rick case is full of self preserving sales guys and department that just pretends to care enough to string you along enough to put you in a situation which you feel obligated to screw yourself into abhuge payment. If youre a smart consumer, youll shop around and avoid this dealership in the process. Never going to rick case again. More

$794.17 20000 mile maintenance on 2015 Jettta with nothing w My advice is to stay away from Rick Case VW and maybe all Volkswagon Dealers. Is it possible the recent $14B fines for being dishonest on their diesel My advice is to stay away from Rick Case VW and maybe all Volkswagon Dealers. Is it possible the recent $14B fines for being dishonest on their diesel vehicles means that Volkswagen needs to make profits any way they can even taking advantage of you for maintenance and possibly car purchases. My story follows: I called Rick Case Volkswagen Service Dept and asked how much the 20,000 mile Maintanence would cost. The reply was $247.00. May 27 my son took the car and Rodrigo the service guy said that Volkswagen recommends the brake fluid be exchanged every two years. So he approved that and asked for an alignment to be done also. Rodrigo gave him three sheets to sign, one on top of the other, staggered and said sign here, here and here. Which he did without checking each and every page. Why would he, he assumed this organization would be trustworthy? The cost for a 20,000 mile Maintanence on a 2015 Jetta was $797.17. After this I called Volkswagen Chat to ask how often does Volkswagon recommend the brake fluid be exchanged? The reply: the first time is after three years and every two years after that. Rodrigo lied to build the balance of the work order. This is a two year old car that had no problems. Just in for a oil-change and wheel alignment. Save yourself some trouble. Go somewhere else! More

Rick Case Buyer beware Bought a new car had to bring it to bring it in to the dealer 4 times after 1 week of owner ship they did not want to give me a courtesy car and af Bought a new car had to bring it to bring it in to the dealer 4 times after 1 week of owner ship they did not want to give me a courtesy car and after I complained they wanted to charge me $5 in case I went thru a toll, repair took 3 days!!, I am completely unsatisfied with my car, took 3 weeks of me calling every other day for them to call me back and ask me to come to the dealer to waste my time and tell me they won't take the car back but I could trade it in for $10k less of what I paid for the car! No understanding of customer service!! More

BAIT AND SWITCH MASTERS THESE PEOPLE DO NOTHING BUT PLAY GAMES. I CALLED IN AND SPOKE WITH SOMEONE ON THE PHONE. HE HAD TOLD ME THAT THE CAR WAS STILL AVAILABLE AND THEN GAVE THESE PEOPLE DO NOTHING BUT PLAY GAMES. I CALLED IN AND SPOKE WITH SOMEONE ON THE PHONE. HE HAD TOLD ME THAT THE CAR WAS STILL AVAILABLE AND THEN GAVE ME THE PRICE OVER THE PHONE BUT THEN WHEN I DROVE 50 MILES TO RICK CASE IT TURNS OUT THE GUY I SPOKE WITH WASNT EVEN AT THE DEALERSHIP AND HE WAS IN A DIFFERENT STATE OR SOMETHING AND HAD JUST LIED TO GET ME IN AND WORK WITH A SALES REPRESENTATIVE. IT TURNS OUT THE CAR WASNT IN STOCK AND THET WANTED TO CHARGE ME EXTRA MONEY TO GET THE CAR FROM ANOTHER DEALER. THEY LIE TO GET YOU INTO THEIR SHOWROOM AND THEN PLAY GAMES WHEN YOU ARRIVE. DONT WASTE YOUR TIME GOING TO RICK CASE VW More

Poor Customer Service I've been to this dealership a dozen times and everytime the service gets worse. Chandler my advisor was extremely nice but the dealership as a whole I've been to this dealership a dozen times and everytime the service gets worse. Chandler my advisor was extremely nice but the dealership as a whole is a disaster. If you can make it past the new car salesmen without being harassed on your way inside then count yourself lucky. I'm not going to get into the fact my cars had more previous warranty work done to it then it's purchased value. Nor am I going to talk about the fact my rear bumper was damaged and the dealership denied responsibility. At that same time I watched an employee literally back a customers car into mine. No what I want to talk about is the service managers disrespect for loyal customers. My car had an abs recall, which took two different Fridays to fix. On the first Friday they never fixed the issue but they did charge me $450 for an unrelated issue. Then this Friday they took 7 hours to fix an issue I was told would be done by noon. I was also told they took an hour break for a meeting. When I asked for a courtesy oil change Daniel the service manager said there in the business of making money and offered me 10% off. Lol. I get that in the mail. It was completely disrespectful to say that to a once loyal customer. Do Not Go To This Dealership. They do not value loyal customers. All he had to do was compensate me for wasted time and the issue would have been resolved. Stay Away. This place in the business of exploiting people hence the poor reviews. More