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Rick Case Volkswagen
Davie, FL
271 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
The Rick Case Automotive Group, founded in 1962 in Northeast Ohio and also proudly serving Atlanta and South Florida since 1986, is owned and operated by the wife and husband team of Rita and Rick Case. With 17 dealerships - operating Honda, Hyundai dealerships in Cleveland, Ohio; Audi, Mazda, Kia and two Hyundai dealerships in Atlanta, Georgia; and Honda Cars & Cycles, Acura, Fiat, two Hyundai dealerships, Volkswagen, Maserati, Alfa Romeo, and Kia in South Florida - the Rick Case Automotive Group has forged an irrefutable reputation as one of the country’s leading auto dealers.
Rick Case Automotive Group attributes its growth to not just selling quality vehicles and products, but also to its unwavering commitment to customers. All Rick Case dealerships feature customer lounges with Wi-Fi for the customers’ convenience. Additionally, Rick Case personally along with all Rick Case managers, sales and service personnel are available 24 hours a day and provide customers with their cell phone numbers. The personal connection between Rick Case representatives and customers is one of the many unrivaled services that Rick Case Automotive Group provides.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
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Showing 271 reviews
December 20, 2016
RICK CASE VW dishonest sales force - negative stars I have already spoken with your general manager at the dealership over the phone in detail. He asked me "what he could do to fix this situation?",I to I have already spoken with your general manager at the dealership over the phone in detail. He asked me "what he could do to fix this situation?",I told him "Sell me the Jetta for the price your salesman Ken offered it to at." He said he could not. So, I guess the phone call he gave me was just to follow protocol? Here are the details of my stomach turning tuesday morning.... I had a certified check in hand, for the amount that Salesman Ken told me would cover the purchase. This morning as I walked into Rick Case VW, I was greeted by the sales manager, who handed me a book written by You, Rick Case as well as Your "direct" phone numbers. I also met Ken (salesman) who said he was handing me off to another guy. I never saw Ken again. Never heard from Ken again. We did a test drive in the Jetta that was offered to us over the phone. When done with that, we sat and meet with the same sales manager. Ken (salesman) was no where to be found. The sales manager told me the price, $2600 more than quoted by Ken. I said this is not the deal we spoke about over the phone. He said this is the best we can do. My conversation with Ken had me go to the bank, get a certified check for $15500. I asked to see Ken, the sales manager said "Why? It won't change anything." He would not bring Ken the salesman into the conversation. They hid him away in another part of the building. I drove 2 hours each way from Naples with my son, to get the deal I confirmed 4 times the day prior with Ken. I wonder if Ken gets paid by how many people walk into the dealership asking for him. I really wonder if he is a sales person, or just a YES man to get you into the show room? Here is the deal that Ken (salesman) told I would get. $12255.00 + $699 fee +tax, tag , title I asked him 4 times if there are any other fees on this purchase. $699+ TTT. "Any other dealer fees? "Absolutely not!" Ken told me. More
by KEN FROM NAPLES
Employees Worked With
KEN
Helpful November 27, 2016
My experience I walked out after being lied to...this would have been the third car i bought from them.. very disappointed. Plus I called three times to confirm the I walked out after being lied to...this would have been the third car i bought from them.. very disappointed. Plus I called three times to confirm the deal before I went in.. More
by jweinsier
Employees Worked With
Flores, reed, hernandez, and the GM cafarella
September 18, 2016
Bad service (Don't buy a car for this dealer) Be careful buying a car from this dealer (Rick Case VW). I have leased a few cars in the past from different dealers. This dealer is the worst custome Be careful buying a car from this dealer (Rick Case VW). I have leased a few cars in the past from different dealers. This dealer is the worst customer service I have experienced. I have purchased the maintenance plan from this dealer, and the time came to use it for service as simple as oil change. I had to wait was over and hours and a half and they haven't taken the car in. So I asked for a loaner they said they can't give a loaner 'till they take in and see what is needed. But when you lease a car the salesman tells you that if you service takes more than two hours we will provide you with a loaner. Not true, they try to stay away from a loaner as far as possible. I understand you don't have $1000 car for loaner, but then tell your salesman not to promise the loaner. So Iend up taking my car because I had to go back to work, and at a later time I took it to other VW dealer, where I have leased my previous car, they toke care of it. But I had to pay because the maintenance contract is a Rick Case specific it's not a VW USA contract, which was not disclosed to me a time of purchase. To make things worst the next time I am trying to schedule a service call, for oil change, tire rotation, warranty call, and a recall .... I ask the service rep to tell me when can we schedule a time? So I can bring my car in, and get a loaner and go on my way, because obviously the amount of service needed it must take more than two hours. The answer was I can't guaranty anything. I did mention to the service rep. that after the first incident when I had to wait long time, I called VW USA and they called your dealer and your dealership told me that they make sure to take care of me next time and make sure that I don't have to wait. The rep. didn't care, she was like a broken disk... no apology or anything just repeating the same thing: I can't guaranty anything... The reason I came to Rick Case because they advertise a low price. I regret doing that. Because they are the biggest or Busiest VW dealer... they don't care losing a customer or two. Try to ask for a service manager, Service VP / Director. I did multiple time at different times and days, every time the answer was none available. Someone will call you with no returns calls. The last person called me int he previous incident was the service director George. I asked for him, he is no longer there. I guess he got fed up with bad service complaints... More
by Adam B.
Employees Worked With
Service Rep.
August 17, 2016
DO NOT BUY A CAR FROM THIS DEALERSHIP DO NOT BUY A CAR FROM RICK CASE VOLKSWAGEN!!! My wife and I were helping our 16 year old son buy his first car. We had negotiated a deal with Rick C DO NOT BUY A CAR FROM RICK CASE VOLKSWAGEN!!! My wife and I were helping our 16 year old son buy his first car. We had negotiated a deal with Rick Case VW over the phone and confirmed the price with the salesperson in writing via email (she had confirmed everything with her manager before confirming the deal to us in writing). The whole family went to the dealership to buy the car. When we arrived the car was conveniently sold. The floor manger said that he'd try to find the car at another dealer and arrange a trade. Since I'd done my homework I was able to tell him that the dealer in Lakeland had the car and gave him the VIN number. He said that he'd arrange the trade but would not honor the original price quote. After three days of promises that they were trying to get the car, I finally contacted the Lakeland dealer myself on a Saturday morning and purchased the car over the phone. Our family drove to Lakeland and picked up the car. We later found out that a lot of dealerships wouldn't trade with Rick Case. You can guess why. Before going to Rick Case, we were warned by all of the dealers who we spoke with what would happen - they wouldn't honor their promises (even if they were in writing). Unfortunately, we learned the hard way. Don't make the same mistake. (By the way, they also promised the 0% / 60 month no interest financing at the promised price but told us that wouldn't be honored either when we got to the dealership.) More
by Angry Parents
Employees Worked With
Sharlene Hernandez, Bill Cafarella General Manager,
August 06, 2016
Super friendly dont know where to start from, the fast process to the extra friendly staff. Thank you RIck case VW for making me happy. I love my beetle and would re dont know where to start from, the fast process to the extra friendly staff. Thank you RIck case VW for making me happy. I love my beetle and would recommend this dealership to everyone. More
by Reham
Employees Worked With
Robbert
August 06, 2016
Clean and organized First off, I want to thank Bill for all he did to make this deal happen.his patient and going above and beyond is very appreciative.i got my Passat I First off, I want to thank Bill for all he did to make this deal happen.his patient and going above and beyond is very appreciative.i got my Passat I wanted with the color I wanted, and most importantly with the payment I wanted. It was a breeze and pleasurable experience. More
by Mustafa
Employees Worked With
Bill cafarella
July 26, 2016
Amazing service clean facility with friendly and knowledgable staff. I am very pleased with my purchase and my payment. I want to thank all the staff that worked hard clean facility with friendly and knowledgable staff. I am very pleased with my purchase and my payment. I want to thank all the staff that worked hard to make this deal happen. More
by Nancy
Employees Worked With
Ron
July 24, 2016
Friendly staff After visiting many dealerships and feeling extremely frustrated , I received the best service here at Rick case VW . I definetly Will buy all future After visiting many dealerships and feeling extremely frustrated , I received the best service here at Rick case VW . I definetly Will buy all future vehicles through this dealership! Friendly staff with outstanding service. Highly reccomend ! More
by LitaLaChona
Employees Worked With
Wayne
July 17, 2016
Great Experience This dealership was nice compared to other dealerships we visited, staff were friendly and very helpful. This is our second VW to purchase but our fir This dealership was nice compared to other dealerships we visited, staff were friendly and very helpful. This is our second VW to purchase but our first time at this dealership. We recommend to everyone. Thanks Rick Case for a great experience! More
by Hala
Employees Worked With
Ron
July 13, 2016
attentive and customer oriented service Rick Case VW service was attentive and customer oriented. everything is about what you want and how they can make your buying experience a great one! Rick Case VW service was attentive and customer oriented. everything is about what you want and how they can make your buying experience a great one! it was fast and easy, straight forward and plesent. thank you More
by n moore
Employees Worked With
Jim
