"Mauricio at Rick Case VW gives car salesman a good name...."
Mauricio at Rick Case VW gives car salesman a good name. He helped me lease an Atlas in 2018 and purchase a Tiguan this month. I highly recommend Asking for Mauricio for a pleasurable buying experience.
"Mauricio was wonderful to work with. He was very patient..."
Mauricio was wonderful to work with. He was very patient and very well informed on the vehicle. His service extended past the transfer of vehicles as he continued to follow up to let me know about lease turn in on my previous car.
We are so happy to hear that you had an awesome experience with Mauricio. He works really hard to ensure that all of our customers leave our dealership satisfied. We hope you enjoy your new car! Sincerely, the Rick Case Volkswagen Team
March 17, 2020
"I bought a 2017 Jetta and instead of being courteous and..."
I bought a 2017 Jetta and instead of being courteous and filling the car up with gas before I left the dealership I barely got enough gas to get home, also I’ve got to ball tires on the back of the car no one bothered to tell me that also the battery was dead practically before I got home I live 100 miles away. Rick case is the worst dealership ever I would never ever recommend Rick case
Hi Alberto. We appreciate that you took the time to share your thoughts. At Rick Case Volkswagen we value our customers. It is our understanding that your Product Specialist got in contact with you and addressed the issue as soon as you brought it to their attention. Your pre-owned vehicle was also filled with 3/4 tank of gas, which is regular practice for our dealership. If you have any further questions or concerns please reach out directly at email@example.com so we may further discuss this situation. Sincerely, the Rick Case VW Team
September 17, 2019
- Damir VW
High level of customer service! Very nice dealership! Professionalism! Will highly recommend this dealership! Very nice workers! Thank you very much! Super, Super, Super, Super!!!
Most thing was done on line, went to the dealer test drive the car and in no time, the car was mine, for the price I originally saw online , and in the condition I asked , from down payment to the monthly fee.
It was the worst day I ever had this saturday 4th 2019 !!! I came with a friend of mine to purchase a véhicule there, but when she saw the way they acted, she said she will never buy a car there !!
I’ll will remember this day . I spend a half of my day arguing from the service department to the shuttle service. Shame on you. It’s only been 5 months i lease my car with u thinking u are the best. WRONG!!
I came in to trade my Passat for a Jetta! Mauricio was extremely helpful at finding me exactly what I was looking for. He was very informative about each vehicle that we test drove. I’m very happy with the Jetta that I chose that day.
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