Rick Hendrick Chevrolet Norfolk

General MotorsNorfolk Please read everything if your thinking about buying from @Rick Hendrick Chevrolet Norfolk ....I bought a brand new Silverado a few months ago and now it’s not driveable. The truc thinking about buying from @Rick Hendrick Chevrolet Norfolk ....I bought a brand new Silverado a few months ago and now it’s not driveable. The truck is shaking and there’s a knocking sound under the hood and when I try to put it in drive it won’t drive anywhere. I called to complain they tell me they can’t accommodate me a rental vehicle. Finally after complaining more they gave me a loaner truck. This is a xx company that doesn’t help customers for anything. I’ll never buy another vehicle from this place again. They will look at it on Tuesday which is 4 days away from today and I need to get to work!.......update 5 days later they tell me the lifters in the motor have to be replaced already. It’s a 2021 had it for 3 months and already have to take apart the engine. I want a brand mew truck for this. I’m not paying for something that has to have the engine taken apart for the life of my loan! I pay a lot of money. Im contacting Chevrolet and GM corporate office for this! They are tryin to pawn off this truck back to me after they fix it. No I don’t want it anymore. They are trying to go the cheapest route and give me back the same truck with problems so early! They also told me another customer had the same exact situation with their brand new truck and hendrick supposedly upgraded them to a better vehicle at no extra cost. But now they are giving me a hard time doing the same thing for me. GM called me today 4-05-21 and said they spoke with service dept at hendrick and someone told them it’s a common minor problem. A common problem! Come on now that type of issue shouldn’t happen at all especially in the first 3 months of driving the truck! I do not recommend buying anything from them. They do not care about their customers at all!!! My parents bought 2 brand new vehicles from their lot before as well. Now as of April 26th they got me a replacement truck everything exactly the same as the first one, after having it for 2 months now the second brand new truck is doing the same exact thing! Right now Rick Hendrick Chevrolet Norfolk told me I have to wait till my appointment I scheduled which is the earliest they can get it in. At this point I want to give them back the truck and never buy GM product again! I want all my money back that I put into this, my down payment, trade in value from my trade in, on top of all the payments I made so far in total so I can take that to another company and go with someone else. If this can’t be done I’m taking legal action against the company!!!! This is xxxxxxxx I didn’t really get any type of compensation from all the inconvenience More

Shawn did a great job showing me the inventory and asking the right questions to get me in the perfect vehicle. Thanks for for the superior experience! Highly recommend this this dealership! the right questions to get me in the perfect vehicle. Thanks for for the superior experience! Highly recommend this this dealership! More

Excellent service from start to finish. Contacted tow truck, explained/conducted repair, kept me informed, cleaned exterior, supplied shuttle to dealership. Joe Garvin was outstanding! truck, explained/conducted repair, kept me informed, cleaned exterior, supplied shuttle to dealership. Joe Garvin was outstanding! More

They were extremely informative and thorough about recommendations I to get the best performance out of my car. Joe made me aware of things about my car that I was unaware of. recommendations I to get the best performance out of my car. Joe made me aware of things about my car that I was unaware of. More

Thanks Joe Garvin for all your help and explaining everything you did along with what the service technician did. Good people and dealerships are hard to find. everything you did along with what the service technician did. Good people and dealerships are hard to find. More

Tyler was great and helped me get the exact truck I was looking for. He didn’t pressure me and it was pretty much hassle free. looking for. He didn’t pressure me and it was pretty much hassle free. More

Poor customer service!!!!! Don’t buy any vehicles from there!!!!! My son had bought a 2021 Chevrolet Silverado Z71 and now it is not drivable. They do not stand behind their product and is trying to get o there!!!!! My son had bought a 2021 Chevrolet Silverado Z71 and now it is not drivable. They do not stand behind their product and is trying to get over on him. More

Great service. Mr. Elbert Hairston was very helpful and got me everything that was needed. I will be doing all of my car buy through this dealership. got me everything that was needed. I will be doing all of my car buy through this dealership. More

Their schedule was booked until April 22nd and I was in need of a state inspection. I was happily waiting but then my passenger front tire developed a bubble in the side wall. They were able to fit me in a need of a state inspection. I was happily waiting but then my passenger front tire developed a bubble in the side wall. They were able to fit me in and took care of both my inspection and my tire issue in a matter of 2 days Despite a full schedule. More

Perla Colorado is the best! We will be back to purchase another vehicle and she will be my salesman! I had a great experience today! another vehicle and she will be my salesman! I had a great experience today! More