Rick Hendrick Chevrolet Norfolk

Where to start? where to start? Saw the 2018 High Country on the lot. Went out of town and asked my brother to stop by and test drive on Friday. He did, said I wou where to start? Saw the 2018 High Country on the lot. Went out of town and asked my brother to stop by and test drive on Friday. He did, said I would like it. Got a business card. I returned to town on Sunday; however, I had a lot going on Monday morning. Still went to the bank to secure a loan Monday afternoon and called the dealership to make appointment at 9am Tuesday. Show up Tuesday at 9am and sure enough my name is on the board, but the sales person is at a doctor's appointment. Said they would be a little late...so I wait. While waiting an associate came up to me and asked what vehicle I was looking at so he could have the keys ready. I told him the 2018 High Country. He informs me that the truck is sold. So I leave...because the salesperson is already 30 minutes late and apparently they already sold it. I go down to RK Chevrolet with my pre-approved check and look at a 2019 High Country. Then my brother gets a call from Rick Hendrick Chevrolet and asks if I am still interested in the 2018. My brother informs them they told me it was sold and that I was at another dealership getting a truck. They said it would be worth my while to return and look at the truck because it wasn't sold. So after hearing the offer at RK Chevrolet I return to Rick Hendrick. The Sales Manager allows me to drive the High Country and I tell him it is nice but now I wanted to see what 2019 he had. That pearl white one was not on the lot (somebody took it home test drive). I looked at a 2019 Z71 that had everything but the technology package and the automatic steps. So I contemplate my choices at RK is calling me back about another truck. Offers are going back and forth between both dealership. I make a final offer to Rick Hendrick on the 2018 and they accept. Clean it up..send me on my way. The bug guard snaps (see photo) on the highway with less than 93 miles driven. I talk with the sales guy and he said they can replace it...but it might take a while since they don't carry that brand. So I ask if I could purchase one and they reimburse me for it. They said yes. I get it and set an appointment to have the old one removed and new one installed (because there was a little damage to the hood where it was flapping before it snapped) and these guys are professionals. There was adhesive that needed to be removed before the new one could be done. I make the appointment on time. Sales guy drives it right over. I wait and wait and wait... 90 minutes pass and I am now going to be late for work (have to drive to Chesapeake). What was a 30 minute job is now 90 minutes. I get to the truck and boy am I disappointed. First, it looks like they just ripped off the old one and took the four screws and put the new one on. Wow, what did that take...5 minutes? What else was going on the other 85 minutes. I show the sales guy who drove me over there to pick it up and I pop the hood and guess what is setting on the radiator? Yep, a set of pliers. Trash in the front seat. I ask to see the manager and he says he is sorry but they have a lot going on. Oh really? I set the appointment and you are in a rush to just do my truck as quickly as possible and probably forgot to call for pickup. I asked if he looked at the truck and the work done prior to saying it was complete? He said no, that they had a lot of other things going. PISSED off was what I was at that point. NOT YOUR JOB to supervise your workers work? How about that is what the word implies...SUPERVISOR! The scratches are still there on the hood and I will leave them there as a reminder of not to do business with Rick Hendrick Chevrolet in the future. If anybody asks about them...I'll just tell them the same story I just typed out here. More

Professional and accomadating. From the time I walked in, Mel was honest, professional, and easy to talk with. First time I have ever left a dealership knowing I would return. From the time I walked in, Mel was honest, professional, and easy to talk with. First time I have ever left a dealership knowing I would return. More

This dealership is lame! A bunch of liars. Total worst experience of my life. I buy a $60,000 car from them and they have to go lie over something that costs $25. Pathetic. A bunch of liars. Total worst experience of my life. I buy a $60,000 car from them and they have to go lie over something that costs $25. Pathetic. More

Place to GO!!!👍👍 What can I say other than, I wouldn’t buy a car anywhere except Rick Hendricks in Norfolk!! Just purchased my eight car from there, this one a Trav What can I say other than, I wouldn’t buy a car anywhere except Rick Hendricks in Norfolk!! Just purchased my eight car from there, this one a Traverse for my wife. Mr McCullar (GM) and Mr Sellers are the best. Honest, easy to work with and make the deal happen with extremely fair pricing. Servicing my car is an easy and fast experience. Mr Mike V is my advisor and he's great to work with👍 More

Best GM Dealership on the Eat Coast! I moved to Norfolk 3 1/2 years ago. I had my 2011 Chevy Cruze LTZ regularly serviced. I always enjoyed visiting with the crew while getting my car ser I moved to Norfolk 3 1/2 years ago. I had my 2011 Chevy Cruze LTZ regularly serviced. I always enjoyed visiting with the crew while getting my car serviced / repaired. The old Sales force was a pain so I bought a 2017 Chevy Cruze (RS Package / Premier) from Priority in Chesapeake. Dealing with them was far from ideal and since then, Rick Hendrick has had a makeover! I purchased a 2019 Malibu yesterday and it was a very good experience....If you have a car that needs repair, servicing or you want a new car Rick Hendrick has my highest referral... Jim Findley Norfolk, VA More

Best Car Buying Experience Chris Griffen and John Precise were amazing from the minute I walked in. From walking in the door to leaving it was absolutely the easiest car buying Chris Griffen and John Precise were amazing from the minute I walked in. From walking in the door to leaving it was absolutely the easiest car buying experience I have ever had. Chris was extremely knowledgeable in every aspect of the truck I bought as well as the process. When you go to buy a car this is the experience that you desire to have but seldom find. I couldn’t recommend Hendrick Chevrolet more after buying my new truck. Thanks guys for everything. More

Straight up front and honest Gave us $5000 more trade in then Colonial. Straight up front and gave us what we asked for. Everyone involved introduced themselves to us and let us k Gave us $5000 more trade in then Colonial. Straight up front and gave us what we asked for. Everyone involved introduced themselves to us and let us know where we stood in the process More

Great service! Thank you Vishaun for providing excellent customer service! Thank you for informing me and guiding me along the way after an unexpected total loss on Thank you Vishaun for providing excellent customer service! Thank you for informing me and guiding me along the way after an unexpected total loss on my vehicle. You answered all of my questions with patience and a plethora of information that helped me make the best decision for my situation. I appreciate the time and effort you provided assisting me with my Equinox! I love it! Daniel made the finalization of this purchase seamless. Thank you! More

Time and time again Bought another corvette from Hendricks and as usual the courteous and professional atmosphere has only been enhanced!! Mr. Sellers and Mr McCullar t Bought another corvette from Hendricks and as usual the courteous and professional atmosphere has only been enhanced!! Mr. Sellers and Mr McCullar treat you with the utmost respect and fairness. Can't image buying any of my family’s vehicle anywhere but here👍 More