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Rick Hendrick Chevrolet Norfolk
Norfolk, VA
574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 574 reviews
March 25, 2019
Great Car at a Great Price But… While Tyler Sellers was a pleasant, knowledgeable, patient, and even fun salesman for the self-imposed, long drawn out wait to get my Corvette, the ac While Tyler Sellers was a pleasant, knowledgeable, patient, and even fun salesman for the self-imposed, long drawn out wait to get my Corvette, the actual purchase was rather painful. First the agreed upon price was wrong. No problem just a 30-minute wait while those in the glass palace took their time to generate a new piece of paper with the correct out the door price. Once we had that, we had to wait for a Finance Manager (who do they manage anyway??). There are at least three who work there (I don’t have any names as none of them passed out a business card) but only one as working the afternoon of Monday March 4th. He sat at his desk for over an hour talking to/working with a co-worker as we waited. Seems like the wrong priority. They’re not prepared for a Museum Delivery, but that’s another discussion. At the conclusion of our business, he apologized for our wait, saying he wasn’t there. He was, while we waited just outside. A week later I was contacted to ensure I was completely satisfied with my sales experience. I informed them that I was more than satisfied with Tyler, but far less than satisfied with the Financial Manager. I was asked if I’d like to talk to a sales manager or the General Manager. I responded that I would like to talk to the GM. I was told he would be informed of my desire. A day or two later Tyler said he would send the GM a reminder. Two weeks later now, and I still haven’t heard from him. This too is disappointing. Would I do it again? Yes, but I would hope they improve their processes and priorities. More
by DC_Art
Employees Worked With
Tyler Sellers
March 18, 2019
Place to GO!!!👍👍 What can I say other than, I wouldn’t buy a car anywhere except Rick Hendricks in Norfolk!! Just purchased my eight car from there, this one a Trav What can I say other than, I wouldn’t buy a car anywhere except Rick Hendricks in Norfolk!! Just purchased my eight car from there, this one a Traverse for my wife. Mr McCullar (GM) and Mr Sellers are the best. Honest, easy to work with and make the deal happen with extremely fair pricing. Servicing my car is an easy and fast experience. Mr Mike V is my advisor and he's great to work with👍 More
by Ray G
Employees Worked With
Mr McCullar, Mr Sellers and Mr McNutt!!!
March 14, 2019
Best Car Buying Experience Chris Griffen and John Precise were amazing from the minute I walked in. From walking in the door to leaving it was absolutely the easiest car buying Chris Griffen and John Precise were amazing from the minute I walked in. From walking in the door to leaving it was absolutely the easiest car buying experience I have ever had. Chris was extremely knowledgeable in every aspect of the truck I bought as well as the process. When you go to buy a car this is the experience that you desire to have but seldom find. I couldn’t recommend Hendrick Chevrolet more after buying my new truck. Thanks guys for everything. More
by Trowbridgefamily
Employees Worked With
Chris Griffen and John Precise
March 14, 2019
Best GM Dealership on the Eat Coast! I moved to Norfolk 3 1/2 years ago. I had my 2011 Chevy Cruze LTZ regularly serviced. I always enjoyed visiting with the crew while getting my car ser I moved to Norfolk 3 1/2 years ago. I had my 2011 Chevy Cruze LTZ regularly serviced. I always enjoyed visiting with the crew while getting my car serviced / repaired. The old Sales force was a pain so I bought a 2017 Chevy Cruze (RS Package / Premier) from Priority in Chesapeake. Dealing with them was far from ideal and since then, Rick Hendrick has had a makeover! I purchased a 2019 Malibu yesterday and it was a very good experience....If you have a car that needs repair, servicing or you want a new car Rick Hendrick has my highest referral... Jim Findley Norfolk, VA More
by jim4716
Employees Worked With
TYLER-Salesman, JOHN-Sales Manager
March 13, 2019
Great service! Thank you Vishaun for providing excellent customer service! Thank you for informing me and guiding me along the way after an unexpected total loss on Thank you Vishaun for providing excellent customer service! Thank you for informing me and guiding me along the way after an unexpected total loss on my vehicle. You answered all of my questions with patience and a plethora of information that helped me make the best decision for my situation. I appreciate the time and effort you provided assisting me with my Equinox! I love it! Daniel made the finalization of this purchase seamless. Thank you! More
by Deanna
Employees Worked With
Vishaun, Daniel
March 13, 2019
Straight up front and honest Gave us $5000 more trade in then Colonial. Straight up front and gave us what we asked for. Everyone involved introduced themselves to us and let us k Gave us $5000 more trade in then Colonial. Straight up front and gave us what we asked for. Everyone involved introduced themselves to us and let us know where we stood in the process More
by Rickhendtick4ever
Employees Worked With
Ricky
March 01, 2019
Time and time again Bought another corvette from Hendricks and as usual the courteous and professional atmosphere has only been enhanced!! Mr. Sellers and Mr McCullar t Bought another corvette from Hendricks and as usual the courteous and professional atmosphere has only been enhanced!! Mr. Sellers and Mr McCullar treat you with the utmost respect and fairness. Can't image buying any of my family’s vehicle anywhere but here👍 More
by Ray G
Employees Worked With
Mr. Sellers and Mr. McCullar
February 19, 2019
Great Place to Buy a Vehicle This was one of the best car buying experiences that I have ever had. My sales person (Tyler Sellers) was very responsive to my needs and had answers This was one of the best car buying experiences that I have ever had. My sales person (Tyler Sellers) was very responsive to my needs and had answers for every question. The sales manager (John Precise) was there for every step to ensure that the deal was beneficial for both parties. When it came to financing, Jim McNutt will find a way to make it all work out. Great job guys. More
by New Vett Owner
Employees Worked With
Tyler Sellers, John Percise, Jim McNutt
February 19, 2019
Frustrated In over a weeks time frame I still hadn't received quotes I had requested. When someone actually answered a phone call after numerous attempts, he a In over a weeks time frame I still hadn't received quotes I had requested. When someone actually answered a phone call after numerous attempts, he announced he was the commercial sales manager (never offered to assist me) and that he would direct my contact info to a sales rep in North Carolina who would assist me in the near future. I can only imagine that Rick Hendrick has NO idea how poorly his team seems to approach customer service. Unsatisfactory doesn't begin to cover the concerns grossly overlooked here. More
by David
Employees Worked With
Adam and Steve
February 17, 2019
Great customer experience From the time I walked into the door till the time I walked out with my new vehicle all members were courteous and helpful. They valued my trade fair From the time I walked into the door till the time I walked out with my new vehicle all members were courteous and helpful. They valued my trade fair and I feel like I like a great deal with the new vehicle. Great experience with them. More
by Tony mck
Employees Worked With
Maily Ruiz , Jim
