Rick Hendrick City Chevrolet

Great customer service Had a great experience with Jodi and everyone eles that helped me . I really appreciate the how nice everyone was ... I will def come back again Had a great experience with Jodi and everyone eles that helped me . I really appreciate the how nice everyone was ... I will def come back again More

Great service I had great customer service and they really made it easy to get the service done in a quickly manner , I would recommend city Chevrolet to friends I had great customer service and they really made it easy to get the service done in a quickly manner , I would recommend city Chevrolet to friends More

Great experience I had a wonderful experience at Rick Hendrick Chevrolet. Dave and Milos went above and beyond to help make it a great experience. They made the experi I had a wonderful experience at Rick Hendrick Chevrolet. Dave and Milos went above and beyond to help make it a great experience. They made the experience pleasant and never pressured me into buying a car. They were very friendly and took extra time to make sure I knew how to use all the features that came with the car. Ayana was very sweet. She worked the whole time with a smile on her face. I appreciate her taking the time to explain everything to us. It was overall a wonderful experience. Thanks!!!! We love our new SUV. More

New Car Buying Process I had driven my old car for ten years. I was not knowledgable about the new technologies. Our salesman answered all of our questions and made the buyi I had driven my old car for ten years. I was not knowledgable about the new technologies. Our salesman answered all of our questions and made the buying process very comfortable. I preferred leather seats, and our salesman assured me they could be installed and not look like an after market addition. I was concerned about the look, but once I chose the leather and it was installed I was very pleased with the end result. Thank you for answering all my questions through out the entire process. More

service In and out in less time than quoted by service writer. Quoted 2 to 2,5 hours and was out in just over an hour. In and out in less time than quoted by service writer. Quoted 2 to 2,5 hours and was out in just over an hour. More

Good experience Everything was done that was on my list. Communication between the service department and myself was good. The time element worked out fine. I did Everything was done that was on my list. Communication between the service department and myself was good. The time element worked out fine. I did not push to have the service done in a hurry. More

5 stars If u looking for Chevy car or truck be sure n check out city Chevolet Charlotte they made me deal of century on a 2016 Z06 If u looking for Chevy car or truck be sure n check out city Chevolet Charlotte they made me deal of century on a 2016 Z06 More

Great car care Everything was well explained and I was kept informed as repairs progressed. Servio did a great job for me! Always a good expierience at this dealersh Everything was well explained and I was kept informed as repairs progressed. Servio did a great job for me! Always a good expierience at this dealership. More

The right vehicle at a good value. Great selection I searched the Charlotte metro area for a new pickup for my personal retirement gift to me. After trying many dealerships I located just what I wanted I searched the Charlotte metro area for a new pickup for my personal retirement gift to me. After trying many dealerships I located just what I wanted at Ricks dealership. Once I drove on the lot I could see why I found what I could not find elsewhere. They have a great inventory even near the end of the model year. More

Read Before Working With These Folks Hello all, I never post negative reviews, but I felt compelled to share today's experience. Last Thursday 10/30, after searching online and findin Hello all, I never post negative reviews, but I felt compelled to share today's experience. Last Thursday 10/30, after searching online and finding a used car that I liked at this dealership, I called and spoke with Anthony. I started negotiating with him and then got a call back from Mike. Mike and I agreed to a price and I started working with a lady in the Business Office to set up financing. My credit score came back in the 700+ range, so I set up an appointment to see the car today, Monday 11/3. It was all set up for 3:30pm for me to come in and pick up the car. I took the day off work, withdrew a sizable down payment from the bank and drove the three+ hour trip from Charleston, SC to this dealership in Charlotte, NC. I arrived at the dealership at the agreed time and was told, "I think we sold that car." They scrambled to get Mike to come speak with me because Anthony was "with another customer" and, once found, Mike basically looked at me with a dumbfounded expression. He told me that they sold the car on Friday. Then he asked "Is that the only car you wanted, or would you be interested in another car?" At that point I was just trying to figure out if a massive company like Rick Hendrick has ever trained/ educated their staff on Customer Service/ Conflict Resolution. Mike seemed incapable of mustering any modicum of empathy. In fact, the only thought he seemed able to conjure up was, "even though you've wrecked this guys day off and sold the car he drove three hours to buy, DO NOT TO LET HIM LEAVE WITHOUT BUYING A CAR!!". I asked the simple question," Mike, why didn't you call me to let me know you had sold the car?" He looked at me with this blank stare, thought to himself for a second and then uttered, "Well, often times people don't show up." Wow..... The best explanation that Mike could come up with after: A.) negotiating a price B.) pre-qualifying with their in-house financing C.) scheduling an appointment to meet them and sign the paper work was that I would probably not show up. Again, I don't post stuff like this and do what you want, but I would strongly recommend you go somewhere else. Also, FYI, if you see a car in their inventory you like, you can get it from another Rick Hendrick dealer as they all draw from the same pool of pre-owned cars. You do not have to deal with the poor Customer Service you will assuredly experience at this location. Just my two cents. Consider yourself warned! More