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Right Honda - Service Center

Scottsdale, AZ

4.6
1,209 Reviews
Call Service Center (480) 462-7683

1,209 Reviews of Right Honda - Service Center

Sort by
November 27, 2023

I got some issues with the car and brought it over to the service center. Turned out it needed some parts to be replaced. I was provided with a loaner while I was waiting for the part to arrive. The team wen More

by THEFACESTUDIOAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Thornton
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Nov 27, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

Helpful
November 12, 2023

Always helpful and make activities or problems simple. Always good service whether in sales, leases or service department. More

by boffman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan in Service Dept
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Nov 13, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

Helpful
November 09, 2023

I really enjoy working with Alan McKenna. He does a great job of keeping me informed of what is happening with my vehicle. Thank you Alan and Right Honda. Jon Engebretson More

by jonengebretson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan McKenna
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Nov 10, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

Helpful
November 09, 2023

Bought used 2020 mini. Took in for service and reglue rearview. Oil change ok. Refused to reglue mirror. Spoke with manager. Took advantage of me as I am almost deaf. Waite More

by Hearing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2023 -

Right Honda responded

Hearing, we are sorry the service department was unable to glue your mirror back into position. Our dealership and staff DOES NOT discriminate in any manner whatsoever. Every customer is valuable to us, and discrimination is not practiced or tolerated. Matt W. - CR Mgr. - Right Honda

Helpful
October 21, 2023

Danny Shaw was friendly, professional and went the extra mile with service. Thank you Danny. More

by barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
didn't work with these
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Oct 23, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

Helpful
September 23, 2023

I had excellent service with great conversation and not a long wait with a great price More

by SKYTEPOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal
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Sep 25, 2023 -

Right Honda responded

Thank you for being a loyal customer, we look forward to many more years being your Honda dealer.

Sep 25, 2023 -

SKYTEPOWELL responded

Absolutely I appreciate your perfect services and I appreciate the short time waited and price hookup from Mike M. from Right Honda.

Helpful
September 22, 2023

Got my vehicle back in 45 minutes vs 1. 5 hours quoted for oil change and tire rotation when I got home it was quart of oil short ended up doing myself. Will not return or shop at Right Hond More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Perez Yahir
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Sep 25, 2023 -

Right Honda responded

Thank you for taking the time to provide feedback about your recent visit to Right Honda. We genuinely appreciate your input as it helps us identify areas where we can improve our service. I want to extend our sincere apologies for the inconvenience you experienced during your visit for an oil change and tire rotation. We understand that time is valuable, and we fell short of your expectations in this instance. We're truly sorry for the discrepancy between the estimated and actual service time, and for the oversight in not ensuring that your vehicle had the correct amount of oil upon completion. Please know that this is not reflective of our typical service standards, and we are taking immediate steps to investigate what went wrong during your visit. We will be reviewing our procedures to ensure that our customers receive accurate time estimates and that every service is completed to the highest standards.

Helpful
September 13, 2023

Fast and friendly service for my battery replacement for my 2022 CR-V. My service person was Truc Nguyen and she was top notch. More

by Dansinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truc Nguyen
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Sep 14, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

Helpful
September 12, 2023

Showed up for an appointment and waited in the service Bay Area for 12-15 minutes and the service rep never showed up. Service area looked very cluttered and disorganized. I left and took my vehicle somew More

by JAD516
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobody showed up.
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Sep 13, 2023 -

Right Honda responded

Thank you for taking the time to share your recent experience with us. We're truly sorry to hear about the inconvenience you faced during your visit to our service center. Your feedback is invaluable, and we take it seriously as it helps us improve our services. First and foremost, we apologize for the delay you experienced while waiting for your service representative. We understand that your time is valuable, and this kind of wait is not up to our usual standards. We are investigating what went wrong in this instance to ensure it doesn't happen again in the future.

Helpful
September 06, 2023

Always fast and friendly service! No complaints ever. Needed new a new tire and it was changed in no time! More

by BRADEN.MOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fabiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Kravetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Bonifatto
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Sep 07, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

Helpful
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