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Rivera Toyota - Service Center

Mt Kisco, NY

4.8
2,118 Reviews

2,118 Reviews of Rivera Toyota - Service Center

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October 17, 2022

Appreciate the conscientious work of Catherine. She was terrific. And...both the inspection and registration on car were expired. I'm glad I didn't get stopped. More

by gentlegrowth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine
October 17, 2022

No coffee no snacks. Paid alot of $$$ for my Toyota Care I figured I could at least get some coffee. Other than that great employees and pretty fast service More

by Misfit2277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2022

Good dealership. Easy access to highway.plenty of parking space. Courteous employees. Timely work done. More

by KAMALINICHANDRA
Recommend Dealer
Yes
Employees Worked With
Beth Hicks
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2022

fast and accurate service, friendly team, good communications, not much more you could ask for. Thanks! More

by db
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cathy Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2022

Very helpful staff, kept me updated on what was going on with my car. Made the waiting area work well for me. More

by ESHNEYER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vilma Aurich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2022

Joe Lane continues to be an outstanding service rep! ! He is always pleasant , respectful and knowledgeable!! Joe kept me informed during the entire process!! Please revamp the waiting area--it is to More

by MFEMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2022

Everything was excellent as usual. Service is always handled in an expeditious manner. Thanks for again! More

by RobM82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vilma Aurich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Miniaci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Timan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Untz, Katrina Winne
October 13, 2022

Beth was my service coordinator and as she did in the past, she did a great job explaining the work being performed on my car and helped speed it all up because i had to leave the dealership for a meetin More

by JG10526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beth Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2022

Good service but car was not washed or interior vacuumed. Not used to that service More

by STEPHSLATER113
Recommend Dealer
Yes
Employees Worked With
William Untz
October 12, 2022

Neither the sales department or the sales manager addressed my concerns. I called and received no satisfaction. I sent a message to the sales manager via the contact us page. He too did not address m More

by DAGCDG
Customer Service
Recommend Dealer
No
Employees Worked With
Phone contact, Sales Manager
Oct 12, 2022 -

Rivera Toyota of Mt. Kisco responded

Hello, I understand that you have some concerns that were not addressed. I am more than happy to discuss your situation with you and see if I can help resolve it. I apologize that you were not contacted as of yet. Please feel free to contact me and I will help you. Sincerely, Liam Tully General Sales Manager 914-666-5181 X807 ltully@riveratoyota.com

Oct 12, 2022 -

DAGCDG responded

I don't know why the following person responded to my service issue contact rather than you. Given you are the service manager, why did K Raman not pass my issues along to you?

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