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Rivertown Toyota

Columbus, GA

4.0
618 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 618 reviews

November 21, 2023

Service was fast. Rich Fuller was a great adviser. He suggested a tire alignment. He was right. The rav4 drives a lot smoother since then. More

by juttalipham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Fuller, John Hopkins
Nov 23, 2023 -

Rivertown Toyota responded

It's fantastic to hear that you had a great experience and that Rich provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

Great service over all the service was very excellent customer service was awesome I will visit Toyota again awesome !! More

by reid.valeska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Nov 19, 2023 -

reid.valeska responded

Great service

Nov 21, 2023 -

Rivertown Toyota responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

November 19, 2023

Don’t go here at all charged me 174 for a diagnostic & didn’t do xxxx at all . More

by ainkaferdinand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
November 18, 2023

Waited way too long for an oil change and tire rotation. Went in around 1pm didn’t come out till 2:30 it’s ridiculous. They even tried to tell me I needed an alignment done since I did a rotation. Like what More

by sincerelymean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Nov 21, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the extended wait times you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at gmichelson@RivertownToyota.com. I look forward to speaking with you. Gil Michlson Service Director gmichelson@RivertownToyota.com

November 17, 2023

Exorbitant. Lack of nationwide deals for service. Slow process time. Dispiriting service advisors. Took almost five minutes for someone to attend, and that was More

by Suhei W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Smith
Nov 21, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 22, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Gil Michelson Service Director gmichelson@RivertownToyota.com

November 15, 2023

Good, fast oil change. Technician was very helpful and courteous. This was our first time and a good experience. More

by kgpick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Nov 18, 2023 -

Rivertown Toyota responded

It's fantastic to hear that your first experience at Rivertown Toyota for an oil change was positive! A quick and efficient oil change, along with helpful and courteous service, can make all the difference in creating a great experience. Your positive feedback is much appreciated, and we are glad to hear that you had a satisfying experience!

November 14, 2023

FriendlyTimely,professional and knowledgeable staff. waiting area modern,nice and clean and would recommend them. More

by Youngblood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Nov 16, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had a friendly and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

Always a good experience when using the dealership for service thank you for honoring your service special More

by Kent truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Nov 16, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

Great today thanks. Very professional , friendly people who have helped me today thanks again keep up good work More

by jtarrance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Nov 15, 2023 -

Rivertown Toyota responded

It's wonderful to hear that you had a positive experience at Rivertown Toyota! Professionalism and friendliness can truly make a difference when it comes to customer service. Thank you for the 5 Star review!

November 11, 2023

Tech was knowlegeable, and friendly. Went out of his way to answer all my questions about service that was preformed, and about any upcoming services. More

by curtiswilliams324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Nov 12, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had a knowledgeable and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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