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Rivertown Toyota

Columbus, GA

4.0
635 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 635 reviews

November 27, 2023

Brett helped me find the service I needed for a pre sale inspection on a used car bought elsewhere. Absolutely no pressure and he was able to get me in that day. Then Natalie also helped get the order writt More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett, Natalie,Jeff
Nov 30, 2023 -

Rivertown Toyota responded

It's fantastic to hear about your positive experience with Brett, Natalie, and Jeff at the service department! Brett's assistance without any pressure and accommodating a same-day appointment for a pre-sale inspection demonstrates exceptional customer service. Natalie's support in managing the order and maintaining contact during the waiting period, along with Jeff's informative explanations about the service on your vehicle, truly made a positive impact. It's wonderful that the inspection revealed no issues with your car and that the team's kindness and reassuring mannerisms stood out to you. Their dedication to providing an excellent customer experience without any feelings of being taken advantage of is commendable. Your eagerness to establish a lasting relationship with this service department speaks volumes about the exceptional service you received. Thank you for your business!

November 27, 2023

Personnel is helpful and friendly. I went in to have a tire checked, but because this morning was a little slow for them they were happy to perform the oil change I also needed today r More

by Golden Girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the first person's name. I did not get the second person's name.
Nov 30, 2023 -

Rivertown Toyota responded

It's fantastic to hear about your positive experience at Rivertown Toyota! Our willingness to accommodate your needs by performing an unexpected oil change alongside checking your tire, especially on a slower morning, demonstrates our commitment to excellent customer service. Additionally, going the extra mile to assist you with information on your display adds a personal touch to your visit. Thank you for your business!

November 25, 2023

The service technician was very helpful. Mr. Kevin green salesman was very knowledgeable according to my interest in the purchasing of a RAV 4… Overall. A great experience. Thank you. More

by mhernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Kevin Green
Nov 25, 2023 -

mhernandez responded

Thank you, Rivertown Toyota for investing in great customer service Reps.

Nov 27, 2023 -

Rivertown Toyota responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

November 24, 2023

I always bring my 3 vehicles here for service. Excellent service received each and every time. More

by artbyenaramille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston, John Hopkins
Nov 28, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

Fast in and out. Imediately knew me and my needs. Sent me home in a Uber type vehicle. More

by krisodavid3
Recommend Dealer
Yes
Employees Worked With
Tray
Nov 28, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had a fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

Customer service was great from start to finish. My service advisor was very kind and respectful. More

by terrancenolan2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine
Nov 23, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Service was fast. Rich Fuller was a great adviser. He suggested a tire alignment. He was right. The rav4 drives a lot smoother since then. More

by juttalipham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Fuller, John Hopkins
Nov 23, 2023 -

Rivertown Toyota responded

It's fantastic to hear that you had a great experience and that Rich provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Preston is as very welcoming when I dropped my vehicle off. He communicated with me while my vehicle was being serviced. More

by jayj.serrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
Nov 23, 2023 -

Rivertown Toyota responded

It's fantastic to hear that you had a great experience and that Preston provided welcoming assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

Great service over all the service was very excellent customer service was awesome I will visit Toyota again awesome !! More

by reid.valeska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Nov 19, 2023 -

reid.valeska responded

Great service

Nov 21, 2023 -

Rivertown Toyota responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

November 19, 2023

Don’t go here at all charged me 174 for a diagnostic & didn’t do xxxx at all . More

by ainkaferdinand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
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