Rivertown Toyota

I was not pleased with my previous service at Riverside, so this time was going to prove whether I continued with them or went elsewhere. The check-in process was smooth and I went and sat down a Riverside, so this time was going to prove whether I continued with them or went elsewhere. The check-in process was smooth and I went and sat down as I was waiting. I waited around two hours and have not heard anything from anyone. I went to find the person that checked me in, but could not so I saw Brett Smith, he quickly helped me. I asked him where we were in the process after investigating he determined there had been a miscommunication, and nothing has been done to my truck. It was sitting outside of the bay. He tried to contact the person who checked me in, but they were unavailable. Brett, however, took ownership of the situation, apologized And quickly got my car in the rotation for service. He sent me a text letting me know where I could get in touch with him. If Brett had not taken such a professional attitude toward resolving my issue, this would've been the last time that I would've been there. When it was done he came and got me, apologized again, and asked if there was anything else he could do. I will keep Bretz card in my wallet so that the next time I come in, I will deal with him, knowing that I will be satisfied. Thanks so much Brett Smith, You were a fine example of customer service. More

Outstanding customer service and service by the team. I am new to the area and did not have an appointment but they took care of my Highlander and even looked up all my previous out-of-state services to I am new to the area and did not have an appointment but they took care of my Highlander and even looked up all my previous out-of-state services to ensure my vehicle’s maintenance was current. A Team member stepped in to cash me out because my tech was taking care of someone else. I’ll be back!! Keep doing what you’re doing! More

Friendly service. Gave me all the information I asked and let me know everything my vehicle needed. Gave me all the information I asked and let me know everything my vehicle needed. More

Easy to do business with. Knowledgeable and friendly staff and reasonably attractive service area. These reviews are tedious. Knowledgeable and friendly staff and reasonably attractive service area. These reviews are tedious. More

Very easy to schedule an appointment to have our car serviced-Very nice treatment and prompt service serviced-Very nice treatment and prompt service More

Refuse to fix my vehicle because someone else had done work making assumptions on what they think it is change oil without my permission they just cleared code heater not working that's what I wanted to work making assumptions on what they think it is change oil without my permission they just cleared code heater not working that's what I wanted to be checked .statement was they don't like going beyond anybody else work what are they their for to make customers happy with their work I'm not More

You all rock! Thanks so much for everything and you’re a blessing for our community. Thanks so much for everything and you’re a blessing for our community. More

The service department is inept in accountability of vehicle status. They do not maintain contact with off-site costumers. vehicle status. They do not maintain contact with off-site costumers. More

I called this morning to get an appointment to check my brakes. They were able to schedule my car for the appointment today. The car was checked out and no mechanical problems were found. brakes. They were able to schedule my car for the appointment today. The car was checked out and no mechanical problems were found. More

I had to buy a new key, which required it to be connected to my truck. They performed the service in a reasonable amount of time. The service provider was very professional and helpful to my truck. They performed the service in a reasonable amount of time. The service provider was very professional and helpful More