Rivertown Toyota

I’m real pleased for the tires I had put on my Hilander, I have always had good service at Rivertown Preston went above and beyond for me. I have always had good service at Rivertown Preston went above and beyond for me. More

Justine was my service advisor. She promptly greeted me and handled my appointment with professional ism. She made sure that I was satisfied with the all aspects of the service bef She promptly greeted me and handled my appointment with professional ism. She made sure that I was satisfied with the all aspects of the service before I left. More

I’ve always had a good experience when scheduling an appointment online. The service while waiting is very informative and usually fast. appointment online. The service while waiting is very informative and usually fast. More

Everything seems to be first class , from the waiting room to the personnel you see . I’ve never had to wait long fir service and I have to stay at location as we live 60 miles away . I highly recommend room to the personnel you see . I’ve never had to wait long fir service and I have to stay at location as we live 60 miles away . I highly recommend Rich , for his knowledge and he seems to have customer needs at heart . More

They were courteous, and quick to fix the car. They even called someone to give us a ride home. They even called someone to give us a ride home. More

Great experiences with the sales department, service department, and all staff involved. All my interactions have been positive. 10/10 would recommend department, and all staff involved. All my interactions have been positive. 10/10 would recommend More

Natalie checked me in and kept me informed and updated. The dealership was clean bathroom was clean The dealership was clean bathroom was clean More

I was not pleased with my previous service at Riverside, so this time was going to prove whether I continued with them or went elsewhere. The check-in process was smooth and I went and sat down a Riverside, so this time was going to prove whether I continued with them or went elsewhere. The check-in process was smooth and I went and sat down as I was waiting. I waited around two hours and have not heard anything from anyone. I went to find the person that checked me in, but could not so I saw Brett Smith, he quickly helped me. I asked him where we were in the process after investigating he determined there had been a miscommunication, and nothing has been done to my truck. It was sitting outside of the bay. He tried to contact the person who checked me in, but they were unavailable. Brett, however, took ownership of the situation, apologized And quickly got my car in the rotation for service. He sent me a text letting me know where I could get in touch with him. If Brett had not taken such a professional attitude toward resolving my issue, this would've been the last time that I would've been there. When it was done he came and got me, apologized again, and asked if there was anything else he could do. I will keep Bretz card in my wallet so that the next time I come in, I will deal with him, knowing that I will be satisfied. Thanks so much Brett Smith, You were a fine example of customer service. More

Outstanding customer service and service by the team. I am new to the area and did not have an appointment but they took care of my Highlander and even looked up all my previous out-of-state services to I am new to the area and did not have an appointment but they took care of my Highlander and even looked up all my previous out-of-state services to ensure my vehicle’s maintenance was current. A Team member stepped in to cash me out because my tech was taking care of someone else. I’ll be back!! Keep doing what you’re doing! More

Friendly service. Gave me all the information I asked and let me know everything my vehicle needed. Gave me all the information I asked and let me know everything my vehicle needed. More