Rivertown Toyota

Efficient and updated periodically during short wait at 5000 mile check. Having an appointment and being on time with it was very courteous. Thank you for the great coffee! 5000 mile check. Having an appointment and being on time with it was very courteous. Thank you for the great coffee! More

I appreciate the video that I was sent from the mechanic. In the video, the mechanic explained what services he performed. There was one unexpected service he did after he test drove my vehicle involving my In the video, the mechanic explained what services he performed. There was one unexpected service he did after he test drove my vehicle involving my brakes. The brake pedal was going to the floor and was repaired. I appreciate the mechanic going the extra mile for my safety. Thank you so very much. More

Waited five and half hours for oil change and brakes . No updates while sitting in the lobby. No updates while sitting in the lobby. More

I had a 9 am scheduled appointment for a simple oil change service. I recieved my vehicle back around 1130 and it was leaking oil. Service was not completed properly completed nor Quality & Control ins change service. I recieved my vehicle back around 1130 and it was leaking oil. Service was not completed properly completed nor Quality & Control inspection Done. I had to return my vehicle for work to be corrected and had to sit another hour and half. This was worst service I've had from a dealership. Totally unacceptable & no one even apologized for the mishap. Horrible customer service. I will be going elsewhere because I do not feel like a valued customer. More

Absolutely has the most amazing service and listen really well to customers concerns when it comes to their cars !!! well to customers concerns when it comes to their cars !!! More

Took my 2023 Tacoma in for regular 20k mile Toyota care service and was told my truck was ready. They gave me my keys and some paperwork. I get to my truck and noticed all four wheels had the center caps m service and was told my truck was ready. They gave me my keys and some paperwork. I get to my truck and noticed all four wheels had the center caps missing. Apparently they forgot to put them back on after rotating the tires. Now I’m worried that something else could have been missed. More

I am always pleased with the staff and workmanship but not the amount of time, I have to wait. Today it was 4 1/2 hours. I deliberately scheduled an 8:00 AM appointment and left about 12:30 PM. not the amount of time, I have to wait. Today it was 4 1/2 hours. I deliberately scheduled an 8:00 AM appointment and left about 12:30 PM. More

8:00 appointment to just have oil change. Took 3 hours. Poor communication with me Took 3 hours. Poor communication with me More

Tremendous thanks to Kyle Collins (Mechanic) and Jose Torres (Sevice Advisor), on their assistance with a service I needed for my AC! They were both very informative and helpful and most importantly pati Torres (Sevice Advisor), on their assistance with a service I needed for my AC! They were both very informative and helpful and most importantly patient, by taking the time to explain things to me. A process that took over a month to fix, yet successful in the end! Thanks again Kyle and Jose for the level of customer service you both displayed. Toyota needs more employees like the two of you! More

My Service Advisor Richard Fuller checked me promptly in at my appointment time .He went over everything thing that was going to be done to my car and informed me of the cost .He asked me if I was staying o at my appointment time .He went over everything thing that was going to be done to my car and informed me of the cost .He asked me if I was staying or needed a lift any where ?I told him that I would be staying at the dealership. He told me that there was a fresh cup of coffee with my name on it. That was exactly what I needed.I was sent emails on the progress of the service of car.I really appreciated being informed .I am still receiving great service after my purchase of my car .Thank you ! More