Rivertown Toyota

I was in for service today with a 3 pm appt. Not only did it take 3.5 hours to get an oil change but they failed to do my tire rotation. Not only did it take 3.5 hours to get an oil change but they failed to do my tire rotation. More

Communication is fobar never asked me where to send notifications; sent txt to my bro in law who took car in months b4, not to me then sent email updates to my wife; sent me home by lyft with txt mess notifications; sent txt to my bro in law who took car in months b4, not to me then sent email updates to my wife; sent me home by lyft with txt message, so i assume i will get txt message update or call; nothig til 1:36 after dropped off at 8; no call or email to tell her or me that it was done, called at 4:30 fir update; had to leave for long drive to Tampa nxt day; they close At 5:30 no response; went nxt day agent had day off, brought me car that was ready 5:25 previous day; their work might b fine but need better communication More

The service department was better today since I dealt with another advisor. He wasn’t very friendly, though. The guy that checked me out was really nice, though. with another advisor. He wasn’t very friendly, though. The guy that checked me out was really nice, though. More

Awful. 4 hours for an oil change. My assigned service advisor texted me when I checked in to say I could call ortext anytime to him with questions. I did tw 4 hours for an oil change. My assigned service advisor texted me when I checked in to say I could call ortext anytime to him with questions. I did twice and got no response. I had to track him down to see what was taking so long.And my fault, this was third time I've taken my Toyota here for a simple oil change, and all 3 times has been 3 to 4 hours. Someone told me about Lagrange Toyota, and think I'll give them a try next. More

Caring people who are willing to work with you to get what you want! I have purchased 3 vehicles with them and always have my service done here. The service is always great and they work really hard. what you want! I have purchased 3 vehicles with them and always have my service done here. The service is always great and they work really hard. More

The service is really good but the wait to be seen is long and the wait for the service to be done is really long. I usually wait 10-15 minutes just to turn my vehicle in and then it’s normally 2-3 hours long and the wait for the service to be done is really long. I usually wait 10-15 minutes just to turn my vehicle in and then it’s normally 2-3 hours for my oil change to be done. I have to wait in the shop so it’s kind of a pain but they do have free coffee, a few vending machines, clean bathrooms and reasonably comfortable chairs to pass the time. There are also a few places to get food within walking distance. More

George is a super salesman. Took the time to answer all mine and my husband’s questions Took the time to answer all mine and my husband’s questions More

Although I didn’t have and appointment, I found this morning that I had a battery problem. I went to the dealer and even though they were booked they worked me in for a new battery. Many thanks to my Se morning that I had a battery problem. I went to the dealer and even though they were booked they worked me in for a new battery. Many thanks to my Service Advisor Brett Smith for showing concern for my problem. I have always gotten excellent.service from Rivertown Toyota since I purchased my Highlander. More