Rivertown Toyota

Awful. 4 hours for an oil change. My assigned service advisor texted me when I checked in to say I could call ortext anytime to him with questions. I did tw 4 hours for an oil change. My assigned service advisor texted me when I checked in to say I could call ortext anytime to him with questions. I did twice and got no response. I had to track him down to see what was taking so long.And my fault, this was third time I've taken my Toyota here for a simple oil change, and all 3 times has been 3 to 4 hours. Someone told me about Lagrange Toyota, and think I'll give them a try next. More

Caring people who are willing to work with you to get what you want! I have purchased 3 vehicles with them and always have my service done here. The service is always great and they work really hard. what you want! I have purchased 3 vehicles with them and always have my service done here. The service is always great and they work really hard. More

The service is really good but the wait to be seen is long and the wait for the service to be done is really long. I usually wait 10-15 minutes just to turn my vehicle in and then it’s normally 2-3 hours long and the wait for the service to be done is really long. I usually wait 10-15 minutes just to turn my vehicle in and then it’s normally 2-3 hours for my oil change to be done. I have to wait in the shop so it’s kind of a pain but they do have free coffee, a few vending machines, clean bathrooms and reasonably comfortable chairs to pass the time. There are also a few places to get food within walking distance. More

George is a super salesman. Took the time to answer all mine and my husband’s questions Took the time to answer all mine and my husband’s questions More

Although I didn’t have and appointment, I found this morning that I had a battery problem. I went to the dealer and even though they were booked they worked me in for a new battery. Many thanks to my Se morning that I had a battery problem. I went to the dealer and even though they were booked they worked me in for a new battery. Many thanks to my Service Advisor Brett Smith for showing concern for my problem. I have always gotten excellent.service from Rivertown Toyota since I purchased my Highlander. More

I don't know enough about the dealership to make a judgement. Relationships take time, and it is foolish to ask for survey responses based on one encounter. Seriously, if you asked this question after judgement. Relationships take time, and it is foolish to ask for survey responses based on one encounter. Seriously, if you asked this question after we only met one time, you should feel stupid right now. More

Had a 1pm appointment for tire rotation. Waited two and a half hours. Service department needs to do a much better job scheduling and staffing to car maintenance needs Waited two and a half hours. Service department needs to do a much better job scheduling and staffing to car maintenance needs More

Went in for my 10,000 mile check up and the people were professional and very courteous. Want to give a shout out to the sales staff because I started looking around and was asked numerous times if I neede professional and very courteous. Want to give a shout out to the sales staff because I started looking around and was asked numerous times if I needed help. Thumbs up to the dealership More

The service was prompt. The quoted wait time was met. Customer service was very good. The quoted wait time was met. Customer service was very good. More