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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.0
604 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 604 reviews

July 07, 2023

Very pleased with the service and the truck that we purchased. I highly recommend coming here! More

by Jamie1299652
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Thompkins, John Hopkins
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Aug 01, 2023 -

Rivertown Toyota responded

We are thrilled that you had a pleasant visit! Congratulations on your new truck!

Helpful
July 03, 2023

Service is great and reasonably priced. they have a nice waiting area with a very good coffee selection More

by Sassy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clarify
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Jul 06, 2023 -

Rivertown Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Helpful
July 02, 2023

I had a great experience today. My needs were met in the timeframe given to me. More

by Medical mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Alexander and Chris Blaylock
Report | Print
Jul 04, 2023 -

Rivertown Toyota responded

We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

Helpful
July 02, 2023

Daniel was great to work with, honest people. I was happy with the deal. Minor hiccups during transaction. Will return More

by tedwards18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Jul 04, 2023 -

Rivertown Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
July 01, 2023

Very poor service. Scheduled oil change appointment for 9:15am and service wasn’t complete until 3:50pm. More

by Bossy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Report | Print
Jul 10, 2023 -

Rivertown Toyota responded

I apologize for your service experience. Can you please contact me so I can make this right? I cannot find your name in our database; I would love to hear back from you. Chris Blaylock General Manager cblaylock@rivertowntoyota.com

Helpful
June 30, 2023

The staff is amazing and very positive. It was a great atmosphere and felt very comfortable with the whole vehicle buying experience. Shelby Holley and the Rivertown team, did an amazing jo More

by Jdphc43
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shelby Holley, John Hopkins
Report | Print
Aug 02, 2023 -

Rivertown Toyota responded

Congratulations on your new Vehicle! We are very thrilled to hear that we were able to provide you with an amazing and positive sales experience! Thank you for the shout-out for Shelby and the sales team, so happy to hear they made you feel comfortable! Rivertown Toyota appreciates your Five Star review and thanks you for your business. We look forward to the opportunity to assist you again.

Helpful
June 30, 2023

Rivertown Toyota has been my dealer of choice for several years. The sales and service staffs have never disappointed me. More

by Tim
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Aug 02, 2023 -

Rivertown Toyota responded

Time, your kind words are much appreciated and we are very grateful for your patronage. We value your business and look forward to the pleasure of serving you again in the future!

Helpful
June 27, 2023

Rich was very friendly and professional. They went over the things that need to be addressed More

by Bowhuntr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rich
Report | Print
Jul 11, 2023 -

Rivertown Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 25, 2023

Everyone was professional and polite. The service was thorough and explained precisely. My only complaint is that I scheduled an appointment for the service and arrived on time, however More

by slong77489
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jun 25, 2023 -

slong77489 responded

Everyone was professional and polite. The service was thorough and explained precisely. My only complaint is that I scheduled an appointment for the service and arrived on time, however, I still had to wait a long time before they got to me. That defeats the point of taking the time to schedule an appointment.

Helpful
June 24, 2023

My car is still under warranty, but I’m having to pay to replace a broken retractable cup holder. Bumper-to-bumper 3-year 36,000 mile warranty means nothing. My Sienna is the 3rd one I’ve owned and it is More

by Mike Fell
Service Price Transparency
Recommend Dealer
No
Employees Worked With
John Hopkins
Report | Print
Jun 26, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jenifer Wing Service Director Jenifer Wing

Helpful
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