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Rivertown Toyota

Columbus, GA

4.3
995 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 995 reviews

June 10, 2025

Very friendly and informative on my overdue maintenance. Austin was straight forward and didn’t waste my time or money. Much appreciated. More

by Trexx0407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jun 13, 2025 -

Rivertown Toyota responded

Hello, we're happy you found our staff Austin to be so supportive during your experience here at Rivertown Toyota. We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2025

Initial service from the staff is not very good, they continue to try and upsale for higher service packages even after I decline. They seemed more concerned about selling me windshield wipers then actua More

by Sreuter030
Recommend Dealer
No
Employees Worked With
Austin
Jun 12, 2025 -

Rivertown Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at ccarmichael@group1auto.com so we can work toward a resolution. Cooper Carmichael Service Director - Rivertown Toyota ccarmichael@group1auto.com

June 06, 2025

The service rep who came out to my car was very very nice and helpful More

by Raggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jun 10, 2025 -

Rivertown Toyota responded

Hi Raggs, we're happy you found our staff to be so supportive during your experience here at Rivertown Toyota. If you have any further questions, please give us a call. We're always happy to help!

June 02, 2025

I walked in on my lunch break and was instantly greeted when I walked in the front door, I told them what I was looking for and they had pretty much what I wanted, I traded my 2021 Kia telluride in on a 20 More

by Ryanhall1996
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Chapman
Jun 05, 2025 -

Rivertown Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2025

I went there to have a set of tires installed, an alignment, and replace my Bluetooth microphone. After two and a half hours I was told my vehicle was ready but the Bluetooth microphone wasn’t repair More

by Andre.lewis24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisor
Jun 05, 2025 -

Rivertown Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at sholley@group1auto.com so we can work toward a resolution. Shelby Holley General Manager - Rivertown Toyota sholley@group1auto.com

May 29, 2025

Great price, helpful tech,very courteous . got vehicle back quickly,will surely return next time. More

by Mike McBride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine ?
May 31, 2025 -

Rivertown Toyota responded

Hi Mike, thank you for taking the time to let us know how we did. We hope you have a great day!

May 28, 2025

This Dealership was and is AWESOME! !! THEIR STAFF WERE THE FRIENDLIEST AND AND COURTEOUS THAT I HAVE EVER ENCOUNTERED!!! I mean, no hassle or back and forth; just true professionals, wi More

by RastaMan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Antonio Mercer, John Hopkins
May 29, 2025 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 28, 2025

Excellent and quick service this morning. Spread out waiting room tables are great. Liked appointment. More

by rwlaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica , John Hopkins
May 30, 2025 -

Rivertown Toyota responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 28, 2025

Great service great promptness great advisor would return here for more service ease of making appointment More

by Emptypocke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmon baker
May 30, 2025 -

Rivertown Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 30, 2025 -

Emptypocke responded

very well done.Desmon Baker was great. one problem before.I went in for an error code and that was corrected but the service advisor stated I needed routine service as indicated on my window sticker but I stll had about a thousand miles left and she stated that is was going to be over 4 hundred dollars to do routine service so at that time I declined.

May 30, 2025 -

Emptypocke responded

already nsent

May 26, 2025

Service is efficient and friendly. There is never a wait and updates are made regularly. More

by Irmgard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
May 28, 2025 -

Rivertown Toyota responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!