Rivertown Toyota

After losing money for 2 months of my vehicle sitting in their parking lot waiting to get repaired. They called me to come pick it up and when I cranked it up the same problems were still present warning li their parking lot waiting to get repaired. They called me to come pick it up and when I cranked it up the same problems were still present warning lights still on the dash. Purchased this vehicle from this dealership 9 months ago and have had it in the shop for the past 2 months and it is still not fixed. Extremely poor service from management and sales rep, was not offered any accommodation for all the loss not even a rental car. DO NOT BUY FROM THIS DEALERSHIP BECAUSE THEY WILL NOT FIX YOUR VEHICLE PROPERLY!! More

It’s been 6 days since my last review and I have YET to hear from anyone!! I’ve emailed Jenifer Wing, the service manager, who quickly responded to the last review but has yet to even reply back to an emai hear from anyone!! I’ve emailed Jenifer Wing, the service manager, who quickly responded to the last review but has yet to even reply back to an email! This is ridiculous and unacceptable!! I was told by the Brand Engagement Team on the 27th that someone would contact me within 24hrs, still have yet to hear from anyone! The service department here are inconsiderate and not concerned about anything issues/concerns I’m having as a customer with a NEW CAR (22 Camry!), they’re only concerned with the reviews and how it negatively impact their scores. If you did your jobs, followed up with customers and actually do a freaking service you wouldn’t have these horrible reviews! More

I had a good experience at Rivertown with the sales department when I purchased the vehicle and I hoped that it would be the same with the service department. Unfortunately, that is not the case. Leavi department when I purchased the vehicle and I hoped that it would be the same with the service department. Unfortunately, that is not the case. Leaving aside some small errors on my 5K service (billing issues and 0W20 oil instead of 0W16), for which I payed from my own pocket (no complaint about paying), more concerning is my 10K service and what appears to be the culture of the service department. I've reported a problem with the lift-gate on my SUV, which is making a noise when opened. Tuesday 11/22, after 4.5 hours waiting time (with no updates from the service consultant: Rich Fuller) I was being told that the tech could not replicate the noise and my car should be ready in 30 min after they do the oil change. I got the keys and took Rich to the car an opened the hatch a few times to confirm the noise on the spot. Why the 5 hours wait? Either the tech did not check the hatch properly or this is intended to discourage repairs under warranty. In either case, it is questionable business practice. Rich suggested to bring the car the next day (Wednesday 11/23) for a more thorough inspection. Did that and was informed that the passenger side hood strut needed to be replaced and that the part is expected to arrive on Friday 11/25, remaining to be called when it is there to bring the car in. No update from Rich on Friday. On Saturday I texted him to check on the status, and total silence. Did the same on Tuesday 11/29 and no response from Rich. Regrettably, the lack of communication and a superficial tech (at best) and intentional (at worst) make feel less confident in Rivertown. It is Wednesday 11/30 and clearly I have to go in person to see what happens. I wonder how long is this repair going to drag on? How many chances does one get to maintain a first good impression? More

Rich in service is fantastic! I take my Lexus here for service and I'm glad that I can trust them to do maintenance and repairs, instead of driving to a Lexus dealership in Atlant I take my Lexus here for service and I'm glad that I can trust them to do maintenance and repairs, instead of driving to a Lexus dealership in Atlanta. More

Richard in the service department helped me today! He went above an beyond to make sure I was updated on my vehicle an explained every step they took to make my problem with my truck was fixed. Super He went above an beyond to make sure I was updated on my vehicle an explained every step they took to make my problem with my truck was fixed. Super friendly an respectful. More

Service is always priced too high! I only take my vehicles here for diagnostic purposes then on to the person/shop that will do the repairs. We love Toyota products but dislike the ser I only take my vehicles here for diagnostic purposes then on to the person/shop that will do the repairs. We love Toyota products but dislike the service! More

Great experience. Everyone was very helpful. In and out without any trouble. Team was professional Everyone was very helpful. In and out without any trouble. Team was professional More

Brought my car in without an appointment to patch a flat tire. They were able to work me in and have the repair done in 90 minutes tire. They were able to work me in and have the repair done in 90 minutes More

Everything was good with my experience at the dealership, staff was courteous and friendly and on time staff was courteous and friendly and on time More

Nakia Sherman, our advisor, well informed us of everything that was done and needed to be taken care of with our car. A pleasant lady to talk too. everything that was done and needed to be taken care of with our car. A pleasant lady to talk too. More